(888) 474-9995

Toll Fraud Policy

Toll Fraud

Toll Fraud is the theft of long distance service. It typically occurs when a party gains remote access to the Customer’s PBX or
Key System located at the Customer’s premise. Toll fraud may also occur through unauthorized use of the Customer’s calling
cards.

View the Toll Fraud Policy

Compliance

Customers should immediately notify Hiawatha Broadband Communications, Inc. (HBC) of suspected Toll Fraud by calling
HBC Customer Care at (888) 474-9995. Be prepared to identify the means by which the fraud occurred, if known, and any
modifications made to Customer Premise Equipment (CPE) in an attempt to stop the Toll Fraud. Upon notice, HBC will
investigate any suspected Toll Fraud, and may block, suspend, or otherwise limit the ability of the Service to prevent continued
Toll Fraud. Customer agrees to cooperate with HBC in the investigation and if necessary the reporting of such incidents to the
appropriate Field Office of the Federal Bureau of Investigation. Customer agrees to provide HBC with such information and
documentation as requested, including any reports, testimony or affidavits submitted to law enforcement.

Liability

HBC is dedicated to providing quality, user-friendly network services and CPE. As part of our commitment, HBC respects
the right of its customers to choose the HBC services and equipment that meet particular Customer needs, so long as the
use is lawful and does not violate HBC’s policies and procedures. The freedom of the Customer to choose among HBC’s
diverse service applications and the Customer’s exclusive control of CPE means that the Customer, and not HBC, is capable
of addressing and preventing Toll Fraud. IT IS THE EXCLUSIVE RESPONSIBILITY OF THE CUSTOMER TO PREVENT THE
OCCURRENCE OF FRAUD, and the Customer is responsible for payment of any charges incurred due to fraud (including Toll
Fraud), abuse, or misuse of the Services, whether known or unknown to Customer, and whether or not HBC takes any actions
to stop or block Toll Fraud.

Learn about options to reduce international Toll Fraud

Learn about best practices to help decrease the risk of Toll Fraud