Support Level Descriptions
Lifetime Support: The levels of support listed below are available for equipment rented through Hiawatha Broadband Communications, Inc. (HBC)
- Equipment Replaced at No Charge (Hardware/Software Failure)
- No Technical Support Fees Associated with Equipment Management
- No Trip Charges for Equipment Replacement/Troubleshooting
- Equipment can be Managed Remotely with Customer’s Approval
- Free Equipment Upgrades when Available
Limited Support: The levels of support listed below are available for equipment purchased through an independent retailer.
- Free Wizards Technical Support over the phone
– Customer is responsible for any replacement costs to equipment. Any problems not related to HBC’s services (technical support and/or trip charges), will be charged to customer’s account if applicable.