HBC Customer Support

While HBC strives to provide state-of-the-art telecommunications service, problems sometimes occur. Rest easy knowing that help is available, locally, from your hometown provider.

Customer Service

For billing questions, or to add or change an HBC service:

• Call our customer service representatives at:
• 507.474.4000 in Winona
• 507.932.8000 in St. Charles
• 651.560.4000 in Wabasha
• 888.474.9995 Toll Free
• E-mail our billing support staff at billing@hbci.com
• Come to our offices
• 58 Johnson Street in Downtown Winona
• 1242 Whitewater Avenue in St. Charles
• 329 Hiawatha Drive East, Suite 1 in Wabasha

Office hours are 8:00 AM - 5:30 PM, Monday - Friday.

Internet Support

For problems connecting to the Internet:

• Call our technical support specialists at:
• 507.474.HELP (4357) in Winona
• 507.932.TECH (8324) in St. Charles
• 651.560.HELP (4357) in Wabasha
• 877.457.9669 Toll Free
• E-mail our support specialists at internet@hbci.com
• Check out our Internet support page at My.HBCI.com

Tech Support is available from 8:00 AM to 8:00 PM, Monday-Friday, 8:00 AM to 5:00 PM Saturday

Telephone/Cable TV Support

For problems with your telephone or cable TV service:

• Call our service support staff at:
• 507.474.7000 in Winona
• 507.932.8888 in St. Charles
• 651.560.4444 in Wabasha
• Check out our Television Support page at My.HBCI.com
• Download our Cable Guidebook
• Download our Telephone Guidebook
• Download our Voicemail Instructions

Technicians are available from 7:30 AM - 5:30 PM Monday - Friday and on-call 24/7. If you don't reach a technician, leave a message and we'll return your call as soon as possible.

Computer Care (SM)

HBC also offers fee-based computer maintenance to our customers: $90/hr for an on-site visit, or $60/hr if you bring your computer to 58 Johnson St.

Our technicians offer support in these areas:

• Microsoft Windows updates
• Virus/spyware scans
• Anti-virus software installation and updates
• Limited repair for damaged hard drives
• Optimize computer for efficient web surfing

Call Customer Service at 507-474-4000 for more information.