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Internet FAQs

I am setting up my email software. What settings should I use?

If you have an @hbci.com email address, please use the following settings:

Email Address: user@hbci.com
Email Username: user@hbci.com
Email Password: emailpassword
Incoming Server (IMAP): email.hbci.com
SSL: Enabled
Possible Ports:
993
995
143
Outgoing Server (IMAP): email.hbci.com
SSL: Enabled
Port: 587

If you have an @hbcsc.net email address, please use the following settings:

Email Address: user@hbcsc.net
Email Username: user@hbcsc.net
Email Password: emailpassword
Incoming Server (IMAP): email.hbcsc.net
SSL: Enabled
Possible Ports:
993
995
143
Outgoing Server (IMAP): email.hbcsc.net
SSL: Enabled
Port: 587

If you have a @luminet.net email address, please use the following settings:

Email Address: user@luminet.net
Email Username: user@luminet.net
Email Password: emailpassword
Incoming Server (IMAP): email.luminet.net
SSL: Enabled
Possible Ports:
993
995
143
Outgoing Server (IMAP): email.luminet.net
SSL: Enabled
Port: 587

If you have an @hbcexpress.com email address, please use the following settings:

 Email Address: user@hbcexpress.com
Email Username: user@hbcexpress.com
Email Password: emailpassword
Incoming Server (IMAP): email.hbci.com
SSL: Enabled
Possible Ports:
993
995
143
Outgoing Server (IMAP): email.hbci.com
SSL: Enabled
Port: 587

If you have a @wabasha.net email address, please use the following settings:

Email Address: user@wabasha.net
Email Username: user@wabasha.net
Email Password: emailpassword
Incoming Server (IMAP): email.wabasha.net
SSL: Enabled
Possible Ports:
993
995
143
Outgoing Server (IMAP): email.wabasha.net
SSL: Enabled
Port: 587

I am having problems getting my email. I can get to websites like Google and Apple. What is wrong?

First, check your email settings to make sure they match the settings listed above. Make any changes needed and try again.

Next, make sure your username and password are correct by trying to connect to HBC’s webmail.

If you have an @hbci.com, @luminet.net, or @wabasha.net email address, go to email.hbci.com and login using your username and password.

If you have an @hbcsc.net email address, go to email.hbcsc.net and login using your username and password.

Another common cause of problems getting your email is antivirus or firewall software installed on your computer. To check if your antivirus or firewall is causing a problem, try to disable it temporarily and check your email again. We only suggest this as a troubleshooting method. We do not recommend running your computer without antivirus software for an extended period of time due to all the viruses and malware found in email and on websites.

If you are still having problems, please call our Wizards Technical Support

I’m having problems getting to certain secure websites, like my bank. How do I fix this?

You should make sure you are running the latest version of your web browser or try a different web browser. You can download the latest version of the most popular web browsers here:

My computer seems to be running very slowly. How do I check if my computer is infected by a virus?

We recommend that everyone runs antivirus software on their computer and, more importantly, keep it updated. All antivirus vendors publish updated regularly with information to protect your computer from the latest viruses and malware found on the Internet. Once updated, you should also run a full scan of your computer regularly to keep it virus-free.

Some common antivirus vendors include:

Some signs that your computer may be infected:

  • The computer runs slow. Many times people call into their technical support team and say their internet is slow but what is happening is that the computer is running so slow that just to load the browser takes 5 or more minutes.
  • Strange icons showing up on desktop or in the system tray. If you don’t remember installing the program, it is a good sign that there is a problem on your computer.
  • Your homepage is not the same as what you set. Often the homepage will be changed to something that will get you to install more malware on your computer.
  • You can’t get to antivirus websites or websites like Malwarebytes.org. The malicious software will rewrite the hosts file and change where you can go to both encourage you to download and install more malware, and to stop you from getting news about or removal tools for the malicious software you have on your computer.
  • Your computer starts to give you Black or Blue screens of death (BSOD). These come from errors in your operating system and are clear signs something is wrong. While a virus isn’t the only way you get them, it is a strong contender.

How do I test my Internet speed?

You can test your upload and download Internet speed by using HBC’s free speed test.

Perform An Internet Speed Test
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Download Wabasha Net Instructions
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