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Phone Support
Learn how to use phone features, access support videos, and more.
Phone Feature Instructions
7 ArticlesCall Completion FAQ
Call Completion FAQ
Persons With Disabilities
Telecommunication relay services accessibility and usability
Residential International Calling Rates
International Calling Rates by Country
Do I have Luminet, Standard, Air, or Rural Service?
Do I have Luminet, Standard, Air, or Rural Service?
Caribbean Calling Rates
Residential and Business Caribbean Calling Rates
- Billing Support
- General Support
- Internet Support
- Phone Support
- Policies Support
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- Consumer Labels for Broadband Services
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- Broadband Facts Air 25 Mbps
- Broadband Facts Air 50 Mbps
- Broadband Facts Air 100 Mbps
- Broadband Facts Air Max 30 Mbps
- Broadband Facts Air Max 50 Mbps
- Broadband Facts Fiber 150 Mbps
- Broadband Facts Fiber 300 Mbps
- Broadband Facts Fiber 600 Mbps
- Broadband Facts Fiber 1 Gigabit
- Broadband Facts Fiber 2 Gigabits
- Broadband Facts Fiber 5 Gigabits
- Broadband Facts Standard 150 Mbps
- Broadband Facts Standard 300 Mbps
- Broadband Facts Standard 600 Mbps
- Broadband Facts Standard 1 Gigabit
- Policies & Procedures
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- Broadband Internet Service Disclosure
- Cable Subscriber Privacy Notice
- Caller ID Spoofing
- Commercial Acceptable Use Policy and Customer Agreement
- CPNI Opt Out Information
- CPNI Privacy Information
- DMCA (Digital Millennium Copyright Act) Counter Claim
- DMCA (Digital Millennium Copyright Act) Policy
- E911 Battery Backup Policy
- E911 Service
- FCC Emergency Alert System (EAS) Mandatory Accessibility Notice
- Identity Theft Notice
- Internet Acceptable Use Policy
- MN Relay Annual Customer Notice
- National Do Not Call Registry
- PBX Hacker Notice
- Rented Equipment Acknowledgment
- Residential Acceptable Use Policy and Customer Agreement
- Telephone Assistance Plan & Federal Lifeline Program
- Toll Fraud Policy
- Public Information
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- 711 for Telecommunications Relay Service
- Accessibility to Emergency Information on Television
- Internet Protocol (IP) Relay Service
- Minnesota Relay
- Minnesota Telephone Discounts Brochure
- Public Service Announcements
- Telecommunications Relay Service—TRS
- Video Relay Service—VRS
- Voicemail System Hacking
- VoIP and 911 Service
- TV Support
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- Channel Lineups
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- Altura Channel Lineup
- Cannon Falls Channel Lineup
- Castle Rock, Miesville, New Trier, and Nininger Township Channel Lineup
- Chatfield Channel Lineup
- Dover Channel Lineup
- Eyota Channel Lineup
- Kellogg Channel Lineup
- Lake City Channel Lineup
- Lewiston Channel Lineup
- Plainview & Elgin Channel Lineup
- Red Wing, Wacouta, & Prairie Island Indian Community Channel Lineup
- Rollingstone & Minneiska Channel Lineup
- Rural Winona County Channel Lineup
- St. Charles Standard Channel Lineup
- St. Charles & Winona Channel Lineup
- Stockton Channel Lineup
- Utica Channel Lineup
- Wabasha Channel Lineup
- Winona Standard Channel Lineup
- Business Essentials
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- Luminet Expanded Business Essentials Channel Lineup—Altura
- Luminet Expanded Business Essentials Channel Lineup—Cannon Falls, Castle Rock, Miesville, and New Trier, MN
- Luminet Expanded Business Essentials Channel Lineup—Chatfield
- Luminet Expanded Business Essentials Channel Lineup—Dover
- Luminet Expanded Business Essentials Channel Lineup—Eyota
- Luminet Expanded Business Essentials Channel Lineup—Kellogg
- Luminet Expanded Business Essentials Channel Lineup—Lake City
- Luminet Expanded Business Essentials Channel Lineup—Lewiston
- Luminet Expanded Business Essentials Channel Lineup—Plainview & Elgin
- Luminet Expanded Business Essentials Channel Lineup—Red Wing
- Luminet Expanded Business Essentials Channel Lineup—Rollingstone & Minneiska
- Luminet Expanded Business Essentials Channel Lineup—Rural Winona County
- Expanded Business Essentials Channel Lineup—St. Charles, MN
- Luminet Expanded Business Essentials Channel Lineup—Stockton
- Luminet Expanded Business Essentials Channel Lineup—Utica
- Luminet Expanded Business Essentials Channel Lineup—Wabasha
- Luminet Expanded Business Essentials Channel Lineup—Winona
- Expanded Business Essentials Channel Lineup—Winona, MN
- Bulk Channel Lineup
- GigaWorld Essentials Plus
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- GigaWorld Essentials Plus Channel Lineup – Altura, Lewiston, and Stockton, MN
- GigaWorld Essentials Plus Channel Lineup – Cedar Valley, East Burns Valley, Elba, Minneiska, Ridgeway, Rollingstone, St. Charles, Utica, Wilson, Winona, and Witoka, MN
- GigaWorld Essentials Plus Channel Lineup – Cannon Falls, Miesville, and New Trier, MN
- GigaWorld Essentials Plus Channel Lineup – Dover and Eyota, MN
- GigaWorld Essentials Plus Channel Lineup – Elgin, Kellogg, Plainview, and Wabasha, MN
- GigaWorld Essentials Plus Channel Lineup – Lake City, MN
- GigaWorld Essentials Plus Channel Lineup – Red Wing and Wacouta, MN
- Channel Lineup By Location
- DVR and Whole-Home DVR
- Flight Video App
- Parental Controls
- PPV (Pay-Per-View)
- Remotes
- Set-Top Box Instructions
- Streaming
- TV2-Go
- VOD (Video-On-Demand)
- Channel Lineup By Location
- Do I have Luminet, Standard, Air, or Rural Service?
