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General Support

Customer handbooks and general information about your HBC services.

General Information and Billing Handbook

View and download general information and billing handbook

Elevate User Guide

Elevate User Guide and Instructions

Do I have Luminet, Standard, Air, or Rural Service?

Do I have Luminet, Standard, Air, or Rural Service?

Channel Lineup By Location

Visit this page to find your local channel lineup quickly and easily.

General Installation & Drop FAQ

General questions about drops

Residential Wire Maintenance Plan

Information on the Residential Wire Maintenance Plan

Video Handbook

View and download Video handbook

Phone Handbook

View and download Phone handbook

Internet Handbook

View and download HBC Internet handbook

Seasonal Billing Program

General information on the Seasonal Billing Program

Affordable Connectivity Program