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General Support

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General Support

View customer handbooks, get general information on your HBC services, and more.

Channel Lineup By Location

Visit this page to find your local channel lineup quickly and easily.

General Information and Billing Handbook

View, download, and print this handbook.

General Installation & Drop FAQ

General questions about drops

Residential Wire Maintenance Plan

Information on the Residential Wire Maintenance Plan

TV Handbook

View and download the HBC TV handbook

Phone Handbook

View and download Phone handbook

Internet Handbook

View and download HBC Internet handbook

Seasonal Billing Program

General information on the Seasonal Billing Program

HBC Construction Updates

Service Notifications

April 24, 2025

Our networks are running at full speed!

If you are experiencing an issue with your HBC service, please call (877) 457-9669 to speak with our Wizards Technical Support.

Please note: HBC routinely performs network maintenance to ensure our customers are receiving the best possible broadband experience. This work may cause brief service interruptions Monday through Friday between the hours of 12:00 a.m. and 5:30 a.m.

HBC Webmail

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HBC Email Updates

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