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GigaHome Gateway Rental

Support Level Descriptions

Lifetime Support: The levels of support listed below are available for equipment rented through Hiawatha Broadband Communications, Inc. (HBC)

  • Equipment Replaced at No Charge (Hardware/Software Failure)
  • No Technical Support Fees Associated with Equipment Management
  • No Trip Charges for Equipment Replacement/Troubleshooting
  • Equipment can be Managed Remotely with Customer’s Approval
  • Free Equipment Upgrades when Available

Limited Support: The levels of support listed below are available for equipment purchased through an independent retailer.

  • Free Wizards Technical Support over the phone
     –  Customer is responsible for any replacement costs to equipment. Any problems not related to HBC’s services  (technical support and/or trip charges), will be charged to customer’s account if applicable.