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Emergency Communication Networks
445 Minnesota Street • Suite 137 • Saint Paul, MN 55101-5137
Phone: 651-201-7547 • Fax: 651-296-2665 • TTY: 651•282•6555

July 15, 2016

RE: Minnesota State Statute 403.15

Dear Multi Line System Owner:

Minnesota Statutes 403.15 requires that multiline telephone systems comply with certain 9-1-1 system requirements fir the safety of building occupants. I have included a copy of that law for your convenience. In order ti ensure that 9-1-1 calls are represented with a call back number and precise location information, as well as to prevent 9-1-1 calls from being misrouted, your multiline telephone system must be configured to satisfy the requirements set forth in the statute.

The State of Minnesota 9-1-1 system depends on receiving accurate information in order to route 9-1-1 call properly. When 9-1-1 call misroute, and/or when a 9-1-1 call is received in a 9-1-1 call center containing inaccurate location information or containing no information at all, the emergency response may be delayed, putting your building occupants at risk. This becomes critically important if the emergency caller is unable to speak or is not able to accurately describe where they are ti the 9-1-1 call taker.

If you or your telephone system maintenance Vendor would like assistance to ensure your system is configured correctly to work with the State of Minnesota 9-1-1 system, please contact me directly. I will facilitate a meeting with the 9-1-1 center representatives and the 9-1-1 service provider to set up testing anf deal with your 9-1-1 multiline telephone system issues.


Dana Walhberg
State of MN 9-1-1 Program Manager

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