Affordable Connectivity Program

Home/General Support/Affordable Connectivity Program
Search
Generic filters
Exact matches only

Affordable Connectivity Program

Helping people stay connected.

As part of our ongoing commitment to keep our community connected, HBC is proud to participate in the Affordable Connectivity Program (ACP). The ACP is a federal program that provides a temporary discount of up to $30 per month (up to $75 per month for Tribal households) on broadband Internet bills to qualified households. The goal is to help households stay connected to Internet service for school, work, telemedicine appointments, and more.

Who is eligible for the ACP benefit?

Families are eligible for the ACP mostly based on income level. Any household making less than 200% of the Federal Poverty Level—$55,500 for a family of four in the continental U.S.—is eligible. Households can also qualify if they participate in certain government programs like SNAP, Medicaid, WIC, Free & Reduced-Price School Lunch Programs, etc. and/or if anyone in your household is already receiving a Lifeline benefit. The White House says that 40% of the U.S. population, about 48 million households, will be eligible to sign up for the Affordable Connectivity Program (ACP).

Apply to Receive Benefits on your HBC Account

Step 1: Check Eligibility

You must confirm if your household fits into any eligible categories.

Step 2: Apply for ACP

If your household qualifies, you must apply for the credit through the national program verifier.

Important: When completing the National Verifier form, use the same information as for the primary holder of your HBC account. Once the form is complete, you will receive confirmation on your eligibility for the benefit from the National Verifier. 

Step 3: Fill Out HBC’s ACP Consent Form

Complete this form so that we can verify your information with the National Verifier.

Important: For the HBC enrollment process, you’ll need the application ID you received from the National Verifier, so be sure to keep that on hand. Please note that it may take 1-2 billing cycles before the ACP credit is applied to and reflected on your HBC bill.

Was this article helpful?
Print Friendly, PDF & Email

Related Articles

Billing Support
SmartHub Account Creation
SmartHub Online Bill Pay
SmartHub Paperless Billing
SmartHub Pay by Phone
SmartHub Pay Now
General Support
Affordable Connectivity Program
Channel Lineup By Location
Do I have Luminet, Standard, Air, or Rural Service?
General Information and Billing Handbook
General Installation & Drop FAQ
Internet Handbook
Phone Handbook
Residential Wire Maintenance Plan
Seasonal Billing Program
TV Handbook
Internet Support
Cord Cutting
Streaming Devices Support
Streaming Services Support
Email
Email Settings for Email Clients
Email Through Web Browser
HBC EdgeWave™ Spam Filter
iPhone® Settings for HBC Email
Mac Email Settings
Outlook Email Settings
Thunderbird Email Settings
GigaHome Blast (WiFi 6) Routers
GigaHome Blast u4 Setup
GigaHome Blast u6 Setup
Mesh Setup for GigaHome Blast u4
Mesh Setup for GigaHome Blast u6
GigaHome Gateway Router
GigaHome Gateway Settings
Mesh Setup
HBC GigaHome App
HBC GigaHome App Consumer Guide
HBC GigaHome App Features and Benefits
HBC GigaHome App Installation
HBC GigaHome App Support Videos
WiFi Hotspots
WiFi Hotspots Guidelines
WiFi Hotspots Support
Do I have Luminet, Standard, Air, or Rural Service?
Internet FAQs
Phone Support
Phone Feature Instructions
Call Management Portal Instructions
Call Management Portal Support Videos
MaX UC Desktop Instructions
MaX UC Mobile Instructions
Virtual Phone
Voice Summit
Voicemail & VM2-GO
Call Completion FAQ
Caribbean Calling Rates
Do I have Luminet, Standard, Air, or Rural Service?