Cable Sub Privacy Notice
This notice is being provided in accordance with the Cable Communications Policy Act of 1984, a Federal law that requires all cable operators to notify subscribers of the collection, use, and disclosure of personally identifiable information regarding cable subscribers. The privacy requirements of the Federal law as described below apply to all services provided by Hiawatha Broadband Communications, Inc. (HBC).
HBC collects certain personally identifiable information from each cable and other services subscriber. This information consists of data such as the subscriber’s name, address, and selection of cable services and programming. We also keep records of how many outlets and the type we have installed, your payment history and any complaints that you have made to us about our service(s) (including how they were resolved), any letters between us, and visits to your home for maintenance or installation. The information is collected and used only for billing and other legitimate practices related to rendering cable and other services provided by HBC and detecting the unauthorized reception of cable communications. HBC does not utilize its cable system to gather any other types of personally identifiable information without the prior consent of the subscriber.
Personally identifiable subscriber information collected by HBC will be disclosed only under the following circumstances:
To cable system employees, other HBC employees, agents and program suppliers when necessary to render cable or other services provided by HBC to the subscriber. To debt collections agencies for the purpose of collecting money owed by a subscriber.
Unless a subscriber has requested that such information not be disclosed, the subscriber’s name and street address (but not your e-mail address) may be disclosed for mailing lists and similar purposes. HBC will obtain consent before disclosing any other information.
The law requires that we do not provide your name or street address if you send a letter asking us not to. Generally, personally identifiable information will be maintained by HBC for as long as necessary. After such time, if the purpose for which such information was collected has been accomplished, HBC will destroy the information. As a subscriber, you may inspect any personally identifiable information collected by HBC and relating to you during normal business hours. Please notify us in advance of your visit so that the information can be collected and made available for your inspection. You have the right to correct any error in such information.