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Community WiFi Support

HBC Internet Customer Instructions:

  1. From your WiFi-capable device, locate and select the HBC_Community_WiFi network. (Fig. 1)
  2. Read the terms of use, and tap the checkbox next to “I accept the terms of use” to agree to the terms. (Fig. 2)
  3. Enter your Billing Email Address (SmartHub online bill pay) and Account Number (HBC Account Number). (Fig. 3)
    – Your billing email address is case sensitive.
    – If you do not know your HBC account number, please contact our Customer Care team at (888) 474-9995.
  4. Click CONNECT and your device should connect to the network and you may begin browsing.
    – There is a limit of 3 devices concurrently logged in to Community WiFi HBC_ Community_WiFi per HBC account.

Visitor and Non-HBC Subscriber Instructions:

  1. From your WiFi-capable device, locate and select the HBC_Community_WiFi network. (Fig. 1)
  2. Read the terms of use, and tap the checkbox next to “I accept the terms of use” to agree to the terms. (Fig. 4)
  3. Select the length of time you wish to use the HBC Community WiFi network by tapping the respective radio button. (Fig. 4)
  4. Tap PAY BY CREDIT CARD to accept the corresponding charges and begin your session.
    – Non-HBC Customer HBC_Community_WiFi is pay-per-device. Pay-per-device WiFi is only accessible at location purchased.

Community WiFi monthly service is available for $29.99 and includes access on up to 3 devices concurrently. Call (888) 474-9995 today!

– Service availability to your location is not guaranteed. Prices listed may not include applicable equipment, fees, taxes or surcharges. Internet speed is not guaranteed as networking, wiring, and devices can impact performance. Internet speeds are limited to 5 Mbps/5 Mbps with unlimited data usage. Some restrictions may apply. Rates effective 01/30/18.

Need help? Click here to visit our support page at or contact Wizards Technical Support at (877) 457-9669.

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