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Elevate DVR and WHDVR FAQs

Standard Elevate DVR and WHDVR FAQs:

What is an Elevate DVR set-top box?
An Elevate DVR (Digital-Video-Recorder) is a set-top box with a 1 terabyte built-in hard drive for recording your favorite television shows and movies. Unlike a VCR, a DVR set-top box can record programs in HD (High-Definition), schedule series recordings, and record multiple programs at once. See Recorded TV in the Elevate User Guide or click here to view video tutorials.

What equipment is required for Elevate Whole-Home DVR service?

You’ll need the Elevate Gateway and the Elevate Client. The main Elevate Gateway box works with the Elevate Client box, a wireless media player that seamlessly extends the full Whole-Home DVR experience to additional rooms in the house. Together, the Elevate Gateway and Elevate Client enable you to receive personalized entertainment anywhere in your home. The Elevate Streaming Gateway can also be added, but is not required, as a standalone transcoder designed to work with Elevate’s Gateways to deliver a true TV anywhere experience across your devices and displays including tablets, smartphones, and more. Please call your local office for more details about which set-top boxes are required.

How do I get HBC’s Elevate DVR service?

Please call your local office to sign up for our Elevate DVR service. The service requires a DVR-capable set-top box. Additional fees may apply.

How do I record a program on my Elevate DVR set-top box?

To record the show you are currently watching, simply press the RECORD button on your remote control. For more detailed instructions, and more recording options, see Recorded TV in the Elevate User Guide or click here to view video tutorials.

Can I record more than one show at a time?

Yes; with the Elevate DVR you can record up to six different shows at the same time. If all 6 streams are recording new content, only recorded or recording content can be viewed.

Can I record a program from the beginning if it has already started?

Yes; as long as you started watching the show from the beginning. You must, within the fist half hour of the show, press the RECORD button and the recording will begin at the beginning of the show. If you change the channel before you press record and then change back, the show may no longer be able to record from the beginning.

Can my Elevate DVR record multiple episodes of my favorite show? (Series Recording)

Yes; using the series recording option, you can record all episodes or only new episodes of a particular show. For more detailed instructions, and more recording options, see Recorded TV in the Elevate User Guide or click here to view video tutorials.

Can I watch my recordings from the other rooms in my house?

Yes; you can have additional TVs throughout your home all on the same network accessing your recordings with wireless Elevate Client set-top boxes. The Elevate Client boxes have the same functionality as the main Elevate Gateway set-top box. The recommended total number of Elevate Client boxes is 3, but you can add as many as you’d like.

Can I pause or rewind the show I’m watching, even if I’m not recording it?

Yes; Elevate DVR service also includes PLT (Pause Live TV). For instructions on the use of this feature, see Controlling Live TV in the Elevate User Guide or click here to view video tutorials.

How many recordings can I keep on the DVR?

You can record approximately up to 350 hours of programming with 1 terabyte of storage that can be expanded with an external drive.

How long can I keep my recordings?

You can keep the recordings as long as you like either on the internal hard drive or an external hard drive. When the internal hard drive gets full, by default the DVR will delete your oldest recording to make room. To change this setting, see Recorded TV in the Elevate User Guide or click here to view video tutorials.

How can I tell how much space is left on my DVR?

The storage meter lets you know what percentage of space you have left for more recorded programs. Recording Space is located in two places: in the Settings and in Recorded TV. For more detailed instructions, see Recording Space in the Elevate User Guide or click here to view video tutorials.

Can I delete programs and recordings on my Elevate DVR?

Yes; to delete programs and recordings stored on your Elevate DVR, follow the instructions listed in the Recorded TV section of the Elevate User Guide or click here to view video tutorials.

Can I play back a recording stored on my Elevate DVR set-top box?

Yes; to view instructions for play back of stored recordings, see Recorded TV in the Elevate User Guide or click here to view video tutorials.

View Elevate video tutorials and more instructions here

For additional help or support contact Wizards Technical Support at (877) 457-9669.

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