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  5. Elevate Parental Controls FAQs
  1. Home
  2. Knowledge Base
  3. Video Support
  4. Elevate Support
  5. Elevate Parental Controls FAQs

Standard Elevate Parental Controls FAQs:

Which programs can I lock?
There are robust Parental Controls, including the ability to lock shows by TV Rating, Movie Rating, and Channel. In addition, you can lock out individual shows, including recorded programs. The system also records scheduled shows that are blocked by parental controls. For more detailed instructions, see Parental Controls in the Elevate User Guide or click here to view video tutorials.

How can I access locked programs?
You’ll need to enter your PIN. The first time you use Parental Controls, the system asks you to create a PIN. You are able to change your PIN later. For more detailed instructions, see Working with your PIN in the Elevate User Guide or click here to view video tutorials.

Can I lock and unlock programs?
Yes; you can lock and unlock your shows by TV Rating, Movie Rating, and Channel. You can also turn off all your Parental Controls at the same time or unlock a show for a specified amount of time. For more detailed instructions, see Locking and Unlocking Programs in the Elevate User Guide or click here to view video tutorials.

What if I forget my PIN?
Contact Wizards Technical Support at (877) 457-9669 if you are unable to recall your PIN and they can help you with resetting it. For more detailed instructions on your PIN, see Working with your PIN in the Elevate User Guide or click here to view video tutorials.

Will these Parental Control Settings apply to Elevate VOD?
No; these settings only apply to Elevate TV. If you’re looking for information on how to set up Parental Controls and a PIN for Elevate VOD, see the Standard Elevate VOD FAQs, the On Demand section in the Elevate User Guide, or click here to view video tutorials.

Click here to view Elevate video tutorials and more instructions

Need help? Click here to visit our support page or contact Wizards Technical Support at (877) 457-9669.

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