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Seasonal Billing Program

If you’re a part-time resident or frequent traveler typically gone for 30+ days, but no more than six months at a time, you can temporarily hold your HBC services with our Seasonal Billing Program. This program will help reduce your monthly costs in addition to keeping your services ready for activation upon your return.

Our Winter seasonal billing period runs from November 1st–April 30th. During this time, you can choose to either downgrade or suspend your HBC services.

Whether you choose to downgrade or suspend services, the following will apply:

  • There is no need to return any equipment.
  • Your hbci.com email address will remain active.
  • Keeping your account active means all your customer information remains intact.
  • There is no need to re-establish auto-pay or paperless billing through SmartHub.
  • There is an additional charge of 50% of your line rate to place your phone number on seasonal hold should you choose to disconnect it while you are away.
  • If you return before May 1st, services can be activated. Call Customer Care a week before you return to reactivate your services. Downgrade or suspend options cannot be extended past May 1st.
  • Suspended services will automatically resume may 1st at current market rate.
  • Suspended inactive Video and/or Internet services will be reduced to the seasonal rate of $15/month. This charge covers the cost of keeping inactive equipment in your home and ready for activation upon your return.
  • Active equipment and services will continue billing at current market rate.
  • Prior to departure, you will have the option to sign-up for a new package or schedule your services to resume at ala carte rates.
  • Your package, if applicable, upon departure will be discontinued.
  • If you choose this option, all of your services will be suspended. For just $19/month, you can keep the equipment in your home; this will also allow you to keep your current package*.

*If you are a subscriber of a current eligible package, your package discount will resume upon your service reactivation. If your package is not eligible, prior to departure, you will have the option to sign-up for a current package or schedule your services to resume at ala carte rates.

  • If you choose this option, your Video service will be suspended. For just $39/month, you can keep the equipment in your home and your Internet service active; this will also allow you to keep your current package*.
  • Your Internet service will remain active at your current speed.

*If you are a subscriber of a current eligible package, your package discount will resume upon your service reactivation. If your package is not eligible, prior to departure, you will have the option to sign-up for a current package or schedule your services to resume at ala carte rates.

Please contact our Customer Care Team at (888) 474-9995 and we’ll be happy to review the program options with you.

After you have selected the option that is right for you, completion of the Seasonal Billing Program Agreement Form is required. This can be done in person at one of our local HBC offices or submitted online.

That’s it. Now enjoy your vacation and leave the rest to us!

-Rates listed are available to residential and business customers in the HBC service areas. Maximum seasonal status duration is 6 consecutive months or 6 months within any calendar year; minimum is 30 consecutive days. Customer must contact HBC to reactivate service. Failure to reactivate service before 6-month maximum will result in current market rate pricing. Seasonal prices do not include applicable fees, taxes, or surcharges. Service reconnection will not take place over the weekend. Other conditions may apply. Rates effective 11/01/19.

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