1. Home
  2. Knowledge Base
  3. Billing Support
  4. Setting up your SmartHub Account

Setting up your SmartHub Account

Register as a New User or Access your SmartHub Account

  1. Visit hbc.smarthub.coop
  2. Once you access the SmartHub splash screen, do one of the following:
    1. If you are already enrolled for SmartHub with HBC, please enter your E-Mail Address and existing HBC billing Password, click Login, and advance to the “Security Passphrase” section below. (Fig. 1)
    2. If you are not enrolled for SmartHub with HBC, click the Sign up to access our Self Service site. hyperlink and continue through remaining instructions. (Fig. 2)
  3. On the next screen, enter the requested information into the form fields and click Submit to validate your account. (Fig. 3)
    – If you do not know your HBC account number, or are having trouble accessing your account, please contact our Customer Care team at (888) 474-9995.
  4. Answer the displayed questions about the account you are trying to register and click submit to confirm your registration. (Fig. 4)
    – A confirmation window will appear letting you know your registration is complete. You will receive an email with a temporary password. Use it to log in and change your password.

– Whenever changes are made to your SmartHub account, you will be notified via email.

Changing your Password

  1. You will receive an email from courier-no-reply@smarthub.coop with your temporary SmartHub password. (Fig. 5)
  2.  Click the Login >> hyperlink provided in the email. (Fig. 5)
  3. Once you access the SmartHub splash screen, enter your E-Mail Address, temporary Password, and click Login.
  4. You will be prompted to change your password.

Paperless Bills

  1. When prompted, select either Yes or No and click Submit to confirm or deny receipt of paperless bills. (Fig. 6)

Security Passphrase

  1. When prompted, set your security Passphrase, which should be different than your SmartHub password, and then click Save. (Fig. 7)
    – Your Security Passphrase can be changed at any point by selecting My Profile from the top bar navigation and then selecting Update My Security Passphrase.

Was this article helpful?

Print Friendly, PDF & Email

Related Articles