Search
Generic filters
Exact matches only

SmartHub Instructions:

SmartHub provides convenient account access online or via your mobile device. Manage your account, view and pay your bill, set up automatic payments, and more—all at the touch of a button. SmartHub is available on Andriod™ and iOS smartphones and tablets as well as on the Web.

Setting up your SmartHub Account

Register as a New User or Access your SmartHub Account

  1. Visit hbci.com/smarthub
  2. Once you access the SmartHub splash screen, do one of the following:
    1. If you are already enrolled for SmartHub with HBC, please enter your E-Mail Address and existing HBC billing Password, and click Login. (Fig. 1)
    2. If you are not enrolled for SmartHub with HBC, click the Sign up to access our Self Service site. hyperlink and continue through remaining instructions. (Fig. 2)
  3. On the next screen, enter the requested information into the form fields and click Submit to validate your account. (Fig. 3)
    -If you do not know your HBC account number, or are having trouble accessing your account, please contact our Customer Care team at (888) 474-9995.
  4. Answer the displayed questions about the account you are trying to register and click submit to confirm your registration. (Fig. 4)
    • A confirmation window will appear letting you know your registration is complete. You will receive an email with a temporary password. Use it to log in and change your password.

-Whenever changes are made to your SmartHub account, you will be notified via email.

Changing your Password

  1. You will receive an email from courier-no-reply@smarthub.coop with your temporary SmartHub password. (Fig. 5)
  2.  Click the Login >> hyperlink provided in the email. (Fig. 5)
  3. Once you access the SmartHub splash screen, enter your E-Mail Address, temporary Password, and click Login.
  4. You will be prompted to change your password.

Paperless Bills

  1. When prompted, select either Yes or No and click Submit to confirm or deny receipt of paperless bills. (Fig. 6)
    • Your Paperless settings can be changed at any point by selecting My Profile from the top bar navigation and then selecting Update My Paperless Settings.

Security Passphrase

  1. When prompted, set your security Passphrase, which should be different than your SmartHub password, and then click Save. (Fig. 7)
    • Your Security Passphrase can be changed at any point by selecting My Profile from the top bar navigation and then selecting Update My Security Passphrase.

SmartHub Landing Page

Home Page

Upon login, you will be at the SmartHub Landing Page. This page will display account options across the top navigation bar including: Home, Billing & Payments, My Profile, and Notifications, along with Quick Links found on the left side of the screen. (Fig. 8)
-For additional features and functions of the Smarthub interface, please visit hbci.com/support-videos to view video tutorials.

Paying your bill

Paying by Credit card, Debit Card, Checking, or Savings Account

These instructions assume you already have a SmartHub Login. If you do not, please follow the SmartHub setup instructions first.

  1. From the home page, click the Make Payment>> button. (Fig. 9)
  2. Verify the Payment amount is correct and click Continue.
    – If the payment amount is incorrect, click Edit Amount>> to manually enter your payment amount.
  3.  Select the Pay with a new Card option or Pay with a new Bank Account, set the payment date, and then click Continue. (Fig. 10)
  4. Use the drop-down menus and complete the required form fields to enter your information and then click Continue.
  5. You will receive a confirmation message if your payment has been accepted, or a payment denied message if your payment has been declined.

Adding a Payment Method to your Account

  1. Click the Manage My Registered Accounts hyperlink from the Quick Links.
  2. Click Manage My Stored Payment Accounts. (Fig. 11)
  3. Select either the green Add New Card>> or the Add New Bank Account>> button. (Fig. 11)
  4. Use the drop-down menus and complete the required form fields to enter your payment information, and then click either Add Card or Add Account to save your payment information.

Paying Through the Auto Pay Program

  1. Click Billing & Payments from the top bar navigation.
  2. Click the Auto Pay Program hyperlink. (Fig. 12)
  3. Click the Sign Up For Auto Pay>> hyperlink. (Fig. 12)
  4. Choose either the Card>> or Bank Account>> hyperlink to setup your default payment method.
  5. Accept the Auto Pay Terms and Conditions by clicking the checkbox.
  6. Use the drop-down menus and complete the required form fields to enter your information, and then click Continue.
  7. You will receive a confirmation message if your payment has been accepted, or a payment denied message if your payment has been declined.

Make a one-time Payment Through SmartHub Pay Now
If you would like to make a one-time payment without setting up a SmartHub account, follow the instructions below.

  1. Visit hbci.com/smarthub/paynow to get started.
  2. Enter your Account Number: and Last Name Or Business Name: and click Submit. (Fig. 13)
    – If you do not know your HBC account number, or are having trouble accessing your account, please contact our Customer Care team at (888) 474-9995.
  3. Enter the payment amount you would like to make in the Make a
    Payment form field and click the Pay Now>> button.
  4. Verify the Payment amount is correct and click Continue.
    – If the payment amount is incorrect, click Edit Amount>> to manually enter your payment amount.
  5. Select a payment method and click Continue. (Fig. 14)
  6. Use the drop-down menus and complete the required form fields to enter your information, and then click Continue. (Fig. 15)
    – If you wish to save your payment method, whether it be a credit card or bank account, click the respective checkbox that reads: Save This Card or Save This Account.
  7. You will receive a confirmation message if your payment has been accepted, or a payment denied message if your payment has been declined.

View Billing History

Viewing Current and Past Statements

  1. Click the View Billing History hyperlink from Quick Links (Fig. 16)
  2. Search for the billing period you wish to view by using the page forward and page back buttons to move through pages one at a time, or press the last button to advance to the end or press the first button to advance to the beginning.
  3. Click the View Details>> hyperlink for Bill Details or the View Bill>> hyperlink to view your Printed Bill.

Report a Problem

Report a Service Related Issue

  1. Click the Report A Problem hyperlink from Quick Links.
  2. Complete the Reporting Information identifying the specifics of the problem as well as your Contact Information, and then click the Report Issue button. (Fig. 17)

Get Help

  1. Click the Have a Question? Get Help>> button (Fig. 18) on any screen and additional help will pop up on the right-side of the screen. (Fig. 19)
  2. Click the < button to exit the help screen. (Fig. 20)

For additional help or support contact Wizards Technical Support at (877) 457-9669.

Was this article helpful?

Print Friendly, PDF & Email

Related Articles