SmartHub provides convenient account access via desktop or mobile devices. Manage your account, view and pay your bill, set up automatic payments, and more—all at the touch of a button.
Want even more convenience? Download the SmartHub mobile app—available on Andriod™ and iOS smartphones and tablets.
Creating your SmartHub account
Upon signing up for HBC services, you will receive an email from firstname.lastname@example.org. Please follow the below instructions to activate your account. If you did not receive the email, please check your junk inbox, and if it is not there contact our Customer Care Team.
In the email, click the Verify Account button to activate your SmartHub account.
Follow the prompts to change your password and click Submit.
Select Yes or No to either accept or deny Paperless Bills and then click Submit.
Your account setup is complete and you can navigate through the options to view and/or pay your bill. You can also sign up to receive your monthly bill electronically or authorize automatic monthly payments while in SmartHub.
Visit hbci.com/smarthub to access SmartHub in the future.
-If pop-up blocking is enabled on your computer, you will need to temporarily allow pop-ups.
In the email,click the Verify Account button to activate your SmartHub account.
Follow the prompts and create a password to access your SmartHub account.
Accept the Terms and Conditions and click Submit.
To view and manage your account, download the SmartHub app by searching SmartHub in your app store application. Once downloaded search for HBC and select HBC and RS Fiber.
Enabling Two-Factor Authentication
Two-Factor Authentication helps keep your account secure. To enable, follow the below instructions:
In your SmartHub account, select the My Profile tab.
Select Manage Two-Factor Authentication.
Click the Enable two-factor authentication checkbox.
Choose which contact method you would like to use.
Enter your information and click Continue.
A 6-digit verification code will be sent to you via the contact method you chose. Enter the code into SmartHub. Two-Factor Authentication is now enabled.
For additional help or support contact Customer Care at (888) 474-9995.
-Whenever changes are made to your SmartHub account, you will be notified via email. If you are having trouble accessing your account, please contact our Customer Care Team at (888) 474-9995. The SmartHub app is available in the App Store or Google Play.