Standard WHDVR FAQs:
What is WHDVR service?
WHDVR (Whole-Home DVR) allows you to watch your recordings from any TV in your house that has a set-top box. For example, you can record a show with a DVR set-top box in the living room and watch the recording from a set-top box in your bedroom.
What equipment is required for WHDVR service?
You need at least one DVR set-top box, as well as one HD (High-Definition) set-top box for each TV where you will watch your recordings. Please call your local office for more details about which set-top boxes are required.
How do I get HBC’s WHDVR service?
Please call your local office to sign up for our WHDVR service. The service requires a DVR-capable set-top box. Additional fees may apply.
How do I record a program?
To record the show you are currently watching, simply press the REC button on your remote control. For more detailed instructions, and more recording options, see pages 2 and 3 of this document.
Can I record more than one show at a time?
Yes; you can record two different shows at a time. You can also play back a previous recording while recording new episodes.
Can I record a program from the beginning if it has already started?
No; the recording will start from the moment you press the REC button on your remote control.
Can my DVR set-top box record multiple episodes of my favorite show? (Series Recording)
Yes; using the series recording option, you can record all episodes or only new episodes of a particular show. For more detailed instructions, and more recording options, see pages 2 and 3 of this document.
Can I watch my recordings from the other rooms in my house?
Yes; additional set-top boxes may be required. Please call your local office to verify if additional set-top boxes are needed in your home.
Can I pause or rewind the show I’m watching, even if I’m not recording it?
Yes; WHDVR service also includes Pause Live TV (PLT). For instructions on use the of this feature, see page 2 of this document.
How many recordings can I keep on the DVR set-top box?
You can record and store approximately 70 hours of HD programming and 140 hours of SD (Standard-Definition) programming.
How long can I keep my recordings?
You can keep the recordings as long as you like. When the hard drive gets full, by default, the DVR will delete your oldest recording to make room. To change this setting, see the instructions on page 2 of this document.
How can I tell how much space is left on my DVR?
Go into the My Recordings screen in the DVR menu. The percentage of space used is shown above the list of your recordings.
Can I delete programs and recordings stored on my DVR set-top box?
Yes; to delete programs and recordings stored on your DVR, follow the instructions listed on page 3 of this document.
Can I play back a recording stored on my DVR set-top box?
Yes; to view instructions for play back of stored recordings, see page 2 of this document.
For additional help or support contact Wizards Technical Support at (877) 457-9669.