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LuminetSM VOD FAQs:

Do I need to contact HBC to enable the service?
No; VOD is automatically enabled for all HBC video customers where VOD is available.

How do I access the service?
Press the MENU button on your remote control to bring up the main menu. Select the On Demand option to access a listing of movies available. Once you find a movie you want to watch, you can view a trailer of the movie (if available), view more information about the movie, or rent the movie.

Does it cost anything to view what movies are available?
No; you can browse the VOD selections for free. You are only charged if you rent a movie. A confirmation screen will appear to confirm your rental. HBC’s VOD service includes a large selection of FREE movies, including kids, music, and educational programming.

How do I know if I will be charged to rent a movie?
The price of the movie rental will appear above the description on the screen. The price will also appear in the confirmation screen when you rent the movie.

Will I be billed if I rent a movie with a fee?
Yes; the rental will appear on your monthly bill with the movie title.

How often is new content added?
New movies are added to the system weekly.

Are any of the movies in HD (high-definition)?
No; currently all of the movies are in SD (standard-definition). We plan to add HD (high-definition) movies in the future.

Do any of the movies have closed captioning?
Yes; some of the movies contain closed captioning. Look for the closed captioning icon in the program description to verify if there is a closed caption option.

When I rent a movie, how long do I have to watch it?
You typically have 24 hours to watch your rental, though some studios allow you up to 72 hours. You can watch the rented movie as many times as you would like within the allowed period. To see which movies are still available to watch, press the MENU button on the remote and choose the My Library option in the main menu and select the Videos option.

Can I stop a movie and watch it later?
Yes; you may resume or restart your movie within the allowed period.

Can I pause/rewind/fast forward a VOD movie?
Yes; simply use the PAUSE II, PLAY >, REW <<, and FF >> buttons on your remote to control your VOD movie.

Can I purchase the boxing/wrestling event coming up this weekend?
Yes; Pay-Per-View service is available to LuminetSM customers for live events. For more information, contact your local HBC office.

Can I disable VOD service?
Yes; please call your local Customer Care Representative at (888) 474-9995 or stop into your local office and ask for VOD service to be disabled.

Can I enable a PIN for VOD purchases?
Yes; you can set up a PIN for VOD purchasing. Press MENU, select Settings, enter your password (default is 1234), select Users then Edit. Enter PIN information then select Enable PIN and select Submit to save your changes. For more information on PIN, please click here to see the HBC Parental Controls guide which is available online or for pick up at your local office.

Can I enable Parental Controls to block adult content?
Yes; to enable Parental Controls press MENU, select Settings and enter your password (default is 1234). In Preferences, select the check box for Parental Controls. Then select Users, then Parental Control and adjust the options as appropriate. Select Submit to save changes. For more information on Parental Controls, please click here to see the HBC Parental Controls guide which is available online or for pick up at your local office.

What should I do if I’m having problems with the service?

During periods of high demand, HBC’s VOD service might be unavailable for a short period of time. Please wait a few minutes and then try again.

For additional help or support contact Wizards Technical Support at (877) 457-9669.

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