For Cable Television, Broadband Internet, and Phone Services

Services furnished to Hiawatha Broadband Communication’s (HBC) cable subscribers are governed by Section 631 of the Communications Act of 1934, as amended, (the “Telecom Act”) and the Communications Cable Act of 1984, as amended, (the “Cable Act”). Pursuant to applicable Federal regulations, HBC is required to inform its subscribers of its policies regarding the collection, maintenance and disclosure of Personally Identifiable Information (PII) by cable television providers. This notice describes: (1) the nature of Personally Identifiable Information (PII) we collect and the limitations imposed by the Cable Act upon cable providers in the collection and disclosure of Personally Identifiable Information (PII) about its subscribers: (2) the nature of our use of Personally Identifiable Information (PII); (3) the nature, frequency and purpose of any disclosure which we may make of such information, including the types of persons to whom we may disclose the information; (4) the period during which we maintain Personally Identifiable Information (PII); (5) the times and place at which Personally Identifiable Information (PII) can be accessed; and (6) your rights under the Cable Act concerning Personally Identifiable Information (PII) and its collection and disclosure.

PII identifies a particular person; it does not include aggregate data that does not identify a particular person or persons.

In addition, Section 222 of the Telecom Act provides additional privacy protections in connection with the Company’s Phone services and Broadband Internet Access Services (BIAS) and its use of Customer Proprietary Information and Customer Proprietary Network Information (CPNI). The Telecom Act describes CPNI as (i) information about the quantity, technical configuration, type, destination, location and amount of use of the Phone services; and (ii) information contained on a telephone bill concerning the Phone services being received. This notice describes HBC’s CPNI policy, the types of CPNI information that is obtained from the Company’s traditional voice and VoIP Phone service subscribers, and how that information is used and protected.

Pursuant to the FCC’s 2015 Open Internet Order, broadband Internet access service (BIAS) offered by HBC on a retail, mass-market basis has been reclassified as a “Telecommunication service”.

As a Telecommunications service, HBC also has an obligation to protect the privacy of BIAS subscribers. This notice therefore also serves to describe HBC’s policies to protect the privacy of its BIAS subscribers and the use of a subscribers Personally Identifiable Information (PII).

HBC won’t sell your Personal Information

The FCC passed legislation that allows Internet Service Providers to sell their customers’ web browsing history. This goes against the corporate values of HBC as we are strong proponents of the privacy of our customers.  HBC has never sold customer information and does not plan to do so no matter what the legislation allows.

Collection of Personally Identifiable Information (PII), Customer Proprietary Information and CPNI

Personally Identifiable Information (PII) that has been furnished to HBC or HBC has collected by virtue of the provisioning of cable, Internet or Phone services is described herein. PII is information that is linked or can be linked to a customer or its device. The FCC’s rules prescribe for the protection of a customer’s “Sensitive” and “non-Sensitive” personal information. Sensitive Customer Proprietary information includes a customer’s financial information, health information, information pertaining to its children, a customer’s social security information, precise GEO-location information, content of a customer’s communications, call detail information, web browsing history, and applicable usage history.

This notice pertains solely to the collection of PII, Customer Proprietary Information and CPNI information that is used, disclosed or accessed in connection with the Company’s provisioning of cable television, Broadband Internet, and Phone services. It does not cover information that maybe collected in connection with the company’s provisioning of other products and services. Please refer to the terms and conditions associated with other products and services to learn how personal information is handled.

Purposes for which HBC may Collect Personally Identifiable Information (PII) Customer Proprietary Information and CPNI

As a cable operative, HBC may use the cable system to collect Personally Identifiable Information (PII) concerning any subscriber in order to render our cable service or other services to our subscribers; and (ii) detect unauthorized reception of cable communications. The Cable Act prohibits HBC from using the cable system to collect Personally Identifiable Information (PII) concerning any subscriber for any purposes other than those listed above without the subscriber’s prior written or electronic consent.

The Telecom Act authorizes HBC to use, disclose, and permit access to individually identifiable CPNI in the provisioning of our telecommunication services from which such information is derived; and the provisioning of services that are necessary to, or used in, the provisioning of these services, including the publishing of directories. The Telecommunication Act prohibits HBC from using CPNI for any other purpose that those that have been stated herein without a customer’s approval except as permitted or required by law.

What kind of Personally Identifiable Information (PII), Customer Proprietary Information, and CPNI is collected by HBC?

Personally Identifiable Information (PII) may be collected at several different points when service is initiated. Personally Identifiable Information (PII) does not include aggregate data or other data that does not identify a particular subscriber such as, demographic information that does not identify a specific individual or household or information, which by itself, is not specific to an individual subscriber, such as a subscriber’s specific GEO-location, gender, its IP address, MAC address or other equipment identifiers.  Personally Identifiable Information (PII) that HBC does collect from its subscribers includes a subscriber’s (i) name; (ii) service address; (iii) billing add