HBC can help.
We don’t believe you should have to stress about setting up your digital box correctly or programming your remote control. HBC’s support technicians have pulled together answers to their most frequently asked questions and posted them on this website for quick, easy access. We’ve also posted tutorials and other support documents.
Wizards Technical Support is toll free in all communities: (877) 457-9669
Phone Hours: Call Us Anytime 24/7
Emergency Alert System for the Hearing or Visually Impaired
To comply with FCC rules, HBC must pass through audible emergency information on the secondary audio stream when it is provided for customers who are blind or visually impaired. Customers who are blind or visually impaired and receive cable service on an analog television set should contact HBC at (888) 474-9995 or email for more information or to obtain the necessary accessibility equipment at no charge. Third Party verification is required. Accessibility to emergency audio information is available by using the Second Audio Program (SAP) setting of your TV or Set Top box.
Third Party verification can be any of the following:
Proof of participation in a nationally-established program for individuals who are blind or visually impaired, such as the National Deaf-Blind Equipment Distribution Program, the National Library Service’s talking books program, documentation from any professional or service provider with direct knowledge of the individual’s disability, such as a social worker, case worker, counselor, teacher, school superintendent, professional librarian, doctor, ophthalmologist, optometrist or registered nurse. This would also include proof of participation in the State of Minnesota’s Telecommunications Access Minnesota Program.
Information provided will be kept strictly confidential.
For more detailed information, click here.
For Closed Captioning technical assistance, please contact us at (877) 457-9669
For Closed Captioning complaints submit by:
Phone: (888) 474-9995, Fax: (507) 454-5878, Email or Standard Mail:
HBCI, Attention: Peter Scherbring, Senior Network Engineer, 58 Johnson Street, Winona, MN 55987