For Immediate Release (11/21/13)
Winona, MN – Hiawatha Broadband Communications, Inc. was honored to receive the Innovation in Customer Experience award at the 10th Annual Calix User Group Conference in Las Vegas, Nevada on October 28th, 2013.
“We are honored to receive this prestigious award. HBC is committed to providing not only innovative technology, but also an exemplary customer experience.” Dan Pecarina, HBC president and CEO. “HBC is continuing to expand local community events and regional sports coverage along with local personalized care for all of our customers.”
The Calix Innovation in Customer Experience award recognizes HBC for their exceptional customer service through HBC Wizards, HBC TV 25 Sports and their outstanding personalized customer care. HBC Wizards provide customized computer repair, home and business networking, managed care and technology consulting. HBC TV 25 Sports is the premier local provider of high school and college sports coverage. HBC’s customer service and technical support are provided locally within each service market and are available by phone or by visiting the local offices.
“As broadband has replaced voice as the foundation of the relationship between communication service providers their subscribers, it has also opened up a new world of opportunity for building deeper, stronger, and more valued customer relationships. Companies like HBC have taken this opportunity to heart, and have leveraged their broadband network to focus not just on the services they deliver, but on the unique experience of being an HBC subscriber. This type of innovation is exactly what we look for in our Calix Innovation Award winning companies each year, and we congratulate HBC for setting the standard for what an experience provider can be.” – John Colvin, Calix senior vice president of North American sales and marketing
Hiawatha Broadband Communications Inc. (HBC) is a southeastern Minnesota telecommunications service provider. The company delivers Video, Internet and Phone services to a customer base that numbers more than 12,000.
HBC’s roots are in a non-profit project begun in 1993, called Luminet℠. Luminet℠ connected Winona education, healthcare and government institutions to extend the reach of teaching and learning. In 1997, the success of Luminet℠ led to the formation of Hiawatha Broadband Communications, Inc. Today, HBC operates in 14 markets with 40 percent of its stock owned by non-profit entities.