Internet Support
Setup your email, access Community WiFi, and more. Additional information can be found in your customer handbook.
WiFi Hotspots
2 ArticlesHBC GigaHome App
4 ArticlesGigaHome Gateway Router
2 ArticlesGigaHome Blast (WiFi 6) Routers
4 ArticlesCord Cutting
2 ArticlesInternet FAQs
General FAQs Regarding your HBC Internet Service
Do I have Luminet, Standard, Air, or Rural Service?
Do I have Luminet, Standard, Air, or Rural Service?
- Billing Support
- General Support
- Internet Support
- Phone Support
- Policies Support
-
- Consumer Labels for Broadband Services
-
- Broadband Facts Air 15 Mbps
- Broadband Facts Air 25 Mbps
- Broadband Facts Air 40 Mbps
- Broadband Facts Air 60 Mbps
- Broadband Facts Air Max 30 Mbps
- Broadband Facts Air Max 50 Mbps
- Broadband Facts Luminet 40 Mbps
- Broadband Facts Luminet 150 Mbps
- Broadband Facts Luminet 300 Mbps
- Broadband Facts Luminet 600 Mbps
- Broadband Facts Luminet Gigabit
- Broadband Facts Luminet 2 Gigabit
- Broadband Facts Luminet 5 Gigabit
- Broadband Facts Luminet Rural 150 Mbps
- Broadband Facts Luminet Rural 300 Mbps
- Broadband Facts Luminet Rural 600 Mbps
- Broadband Facts Luminet Rural Gigabit
- Broadband Facts Pickwick 150 Mbps
- Broadband Facts Standard 40 Mbps
- Broadband Facts Standard 150 Mbps
- Broadband Facts Standard 300 Mbps
- Broadband Facts Standard 600 Mbps
- Broadband Facts Standard Gigabit
- Broadband Facts Wabasha MDU 30 Mbps
- Policies & Procedures
-
- Broadband Internet Service Disclosure
- Caller ID Spoofing
- Commercial Acceptable Use Policy and Customer Agreement
- CPNI Opt Out Information
- CPNI Privacy Information
- DMCA (Digital Millennium Copyright Act) Counter Claim
- DMCA (Digital Millennium Copyright Act) Policy
- E911 Battery Backup Policy
- E911 Service
- FCC Emergency Alert System (EAS) Mandatory Accessibility Notice
- Identity Theft Notice
- Internet Acceptable Use Policy
- MN Relay Annual Customer Notice
- National Do Not Call Registry
- PBX Hacker Notice
- Residential Acceptable Use Policy and Customer Agreement
- Telephone Assistance Program
- Toll Fraud Policy
- Public Information
-
- 711 for Telecommunications Relay Service
- Accessibility to Emergency Information on Television
- Internet Protocol (IP) Relay Service
- Minnesota Relay
- Minnesota Telephone Discounts Brochure
- Public Service Announcements
- Telecommunications Relay Service—TRS
- Video Relay Service—VRS
- Voicemail System Hacking
- VoIP and 911 Service
- Video Support
-
- Channel Lineups
-
- Business Essentials
-
- Luminet Expanded Business Essentials Channel Lineup—Altura
- Luminet Expanded Business Essentials Channel Lineup—Cannon Falls, Castle Rock, Miesville, and New Trier, MN
- Luminet Expanded Business Essentials Channel Lineup—Chatfield
- Luminet Expanded Business Essentials Channel Lineup—Dover
- Luminet Expanded Business Essentials Channel Lineup—Eyota
- Luminet Expanded Business Essentials Channel Lineup—Kellogg
- Luminet Expanded Business Essentials Channel Lineup—Lake City
- Luminet Expanded Business Essentials Channel Lineup—Lewiston
- Luminet Expanded Business Essentials Channel Lineup—Plainview & Elgin
- Luminet Expanded Business Essentials Channel Lineup—Red Wing
- Luminet Expanded Business Essentials Channel Lineup—Rollingstone & Minneiska
- Luminet Expanded Business Essentials Channel Lineup—Rural Winona County
- Expanded Business Essentials Channel Lineup—St. Charles, MN
- Luminet Expanded Business Essentials Channel Lineup—Stockton
- Luminet Expanded Business Essentials Channel Lineup—Utica
- Luminet Expanded Business Essentials Channel Lineup—Wabasha
- Luminet Expanded Business Essentials Channel Lineup—Winona
- Expanded Business Essentials Channel Lineup—Winona, MN
- Bulk Channel Lineup
- GigaWorld Essentials Plus
-
- GigaWorld Essentials Plus Channel Lineup – Altura, Lewiston, and Stockton, MN
- GigaWorld Essentials Plus Channel Lineup – Cedar Valley, East Burns Valley, Elba, Minneiska, Ridgeway, Rollingstone, St. Charles, Utica, Wilson, Winona, and Witoka, MN
- GigaWorld Essentials Plus Channel Lineup – Cannon Falls, Miesville, and New Trier, MN
- GigaWorld Essentials Plus Channel Lineup – Dover and Eyota, MN
- GigaWorld Essentials Plus Channel Lineup – Elgin, Kellogg, Plainview, and Wabasha, MN
- GigaWorld Essentials Plus Channel Lineup – Lake City, MN
- GigaWorld Essentials Plus Channel Lineup – Red Wing and Wacouta, MN
- Luminet Channel Lineup
-
- Luminet Channel Lineup—Altura
- Luminet Channel Lineup—Cannon Falls
- Luminet Channel Lineup—Castle Rock, Miesville, New Trier, and Nininger Township
- Luminet Channel Lineup—Chatfield
- Luminet Channel Lineup—Dover
- Luminet Channel Lineup—Eyota
- Luminet Channel Lineup—Kellogg
- Luminet Channel Lineup—Lake City
- Luminet Channel Lineup—Lewiston
- Luminet Channel Lineup—Plainview & Elgin
- Luminet Channel Lineup—Red Wing, Wacouta, & Prairie Island Indian Community
- Luminet Channel Lineup—Rollingstone & Minneiska
- Luminet Channel Lineup—Rural Winona County
- Luminet Channel Lineup—Stockton
- Luminet Channel Lineup—Utica
- Luminet Channel Lineup—Wabasha
- Luminet Channel Lineup—Winona
- Standard Channel Lineup
- Channel Lineup By Location
- Cord Cutting
- DVR and Whole-Home DVR
- Elevate Support
- Parental Controls
- PPV (Pay-Per-View)
- Remotes
- Set-Top Box Instructions
- TV2-Go
- VOD (Video-On-Demand)
- Channel Lineup By Location
- Do I have Luminet, Standard, Air, or Rural Service?
