Fiber-Optic Network Construction

Building a fiber-optic network takes months of planning—from network design and ordering of equipment to locating utilities and actual construction, there is a great deal of work to be done before we can connect your home to HBC fiber services.

Rest assured, our team is committed to working efficiently and ensuring the work is done right the first time around. Our goal is to keep you informed as we move through the process and get your home connected as quickly as possible.

The Construction Process

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Helpful Information

Visit hbci.com/empire for community specific information on services, drop burials, construction updates, online ordering, and more.

Ready to sign up for HBC service? Click “Live Chat” in the bottom right corner to chat with us online, call us at (888) 474-9995, or stop by your local HBC office.

Fill out this online form to have construction and service updates delivered directly to your inbox.

To connect your home to HBC services, a fiber-optic line (“drop”) is required and can be buried to your home while we are constructing the network. This will be done at no additional cost to you and will prepare your home to receive HBC services as soon as construction is complete.

During the colder months, a temporary drop can be installed to bring services to your home and will be buried in the spring when ground conditions allow.

Once boring and fiber drops are completed, crews will work to restore any mild lawn disturbances by smoothing out the soil and adding grass seed.

Complete the Drop Burial Authorization Form online. 

Local Customer Care (888) 474-9995

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Empire PON Boundaries

2025 Construction Progress Updates

02/12/24

PONs X, T & V—Residents within these PONs are now eligible to subscribe to HBC services! Explore our offerings by reaching out to our Customer Care Team at (888) 474-9995 or by starting a live chat by clicking the “Live Chat” button at the bottom of your screen. If you have any questions, you can visit our new Farmington office at 923 8th Street, Suite 949. We’re committed to providing exceptional service to you!While the winter weather has been fairly mild, ground conditions have still halted construction for the season. We anticipate construction to resume in the spring, weather permitting. This will be the last construction update for the season until work begins again. Thanks for following along through our 2023 construction season!