Fiber-Optic Network Construction

Building a fiber-optic network takes months of planning—from network design and ordering of equipment to locating utilities and actual construction, there is a great deal of work to be done before we can connect your home to HBC fiber services.

Rest assured, our team is committed to working efficiently and ensuring the work is done right the first time around. Our goal is to keep you informed as we move through the process and get your home connected as quickly as possible.

The Construction Process

Helpful Information

Visit hbci.com/empire for community specific information on services, drop burials, construction updates, online ordering, and more.

Ready to sign up for HBC service? Click “Live Chat” in the bottom right corner to chat with us online, call us at (888) 474-9995, or stop by your local HBC office.

Fill out this online form to have construction and service updates delivered directly to your inbox.

To connect your home to HBC services, a fiber-optic line (“drop”) is required and can be buried to your home while we are constructing the network. This will be done at no additional cost to you and will prepare your home to receive HBC services as soon as construction is complete.

During the colder months, a temporary drop can be installed to bring services to your home and will be buried in the spring when ground conditions allow.

Once boring and fiber drops are completed, crews will work to restore any mild lawn disturbances by smoothing out the soil and adding grass seed.

Complete the Drop Burial Authorization Form online. 

Local Customer Care (888) 474-9995

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Empire PON Boundaries

2023 Construction Progress Updates

02/12/24

PONs X, T & V—Residents within these PONs are now eligible to subscribe to HBC services! Explore our offerings by reaching out to our Customer Care Team at (888) 474-9995 or by starting a live chat by clicking the “Live Chat” button at the bottom of your screen. If you have any questions, you can visit our new Farmington office at 923 8th Street, Suite 949. We’re committed to providing exceptional service to you!While the winter weather has been fairly mild, ground conditions have still halted construction for the season. We anticipate construction to resume in the spring, weather permitting. This will be the last construction update for the season until work begins again. Thanks for following along through our 2023 construction season!

02/05/24

PONs X, T & V—Homes within these PONs can now sign up for HBC services! Discover our offerings by contacting our Customer Care Team at (888) 474-9995 or by starting a live chat by clicking the “Live Chat” button at the bottom of your screen. We are dedicated to assisting you!

01/29/24

PONs X, T & V—Residences within these PONs are now eligible to subscribe to HBC services! Discover our offerings by contacting our Customer Care Team at (888) 474-9995 or by starting a live chat by clicking the “Live Chat” button at the bottom of your screen. We are dedicated to assisting you!

01/22/24

PONs X & V—Homes in these PONs can now sign up for HBC services! Explore our offerings by reaching out to our Customer Care Team at (888) 474-9995 or by starting a live chat by clicking the “Live Chat” button at the bottom of your screen. We look forward to serving you!PON T—Network testing is now complete. Services are expected to be available next week.

01/15/24

PONs X & V—Residents in these PONs can now sign up for HBC services! Explore our offerings by reaching out to our Customer Care Team at (888) 474-9995 or by starting a live chat by clicking the “Live Chat” button at the bottom of your screen. We are excited to help you!PON T—Fiber splicing is complete and crews have begun network testing. Services are expected to be available soon.

01/08/24

PON X—Homes in PON X can now sign up for HBC services! Discover our range of offerings by contacting our Customer Care Team at (888) 474-9995 or by initiating an online chat by clicking the “Live Chat” button at the bottom of your screen. We are excited to assist you!PONs V & T—Fiber splicing is nearly complete and crews will begin network testing this week.

01/02/24

PON X—Residents in PON X will soon have access to HBC services! Discover our range of offerings by contacting our Customer Care Team at (888) 474-9995 or by initiating an online chat by clicking the “Live Chat” button at the bottom of your screen. We are dedicated to assisting you!PONs V & T—Fiber splicing is expected to wrap up in the next week.

Please Note: As the end of the construction season nears, new drop bury requests will be placed on hold. Any new drop bury requests received will be buried when conditions allow in the spring. In most instances, a temporary drop can be installed to bring service to your home. We will strive to bury service drops already on the drop bury schedule, as long as weather conditions allow.

12/18/23

PON X—Network testing is expected to finish up this week and services will be available shortly after.PON V—Crews are splicing fiber.PON T—Fiber splicing will begin in the next two weeks.MISC—There will NOT be a construction update next week (the week of December 25th), but work will proceed throughout the PONs.

Please note: As the end of the construction season nears, new drop bury requests will be placed on hold. Any new drop bury requests received will be buried when conditions allow in the spring. In most instances, a temporary drop can be installed to bring service to your home. We will strive to bury service drops already on the drop bury schedule, as long as weather conditions allow.

12/11/23

PON X—Fiber pulling is now complete and crews will work on lawn restoration throughout the PON.PONs V & T—Fiber pulling is expected to be completed early this week and splicing will start shortly after.

Please note: As the end of the construction season nears, new drop bury requests will be placed on hold. Any new drop bury requests received will be buried when conditions allow in the spring. In most instances, a temporary drop can be installed to bring service to your home. We will strive to bury service drops already on the drop bury schedule, as long as weather conditions allow.

12/04/23

PON X—Crews are expected to finish pulling fiber this week and network testing will begin shortly after.PON V—Fiber pulling is expected to be completed in the next two weeks. Certain construction tasks are scheduled for completion in the upcoming year, with the majority of the PON expected to be finished in 2023. PON T—Tough ground slowed drilling progress, but is expected to wrap up this week. Crews will be pulling fiber along Chandler Ave.

11/27/23

PONs X & V—Crews are pulling fiber.PON T—Drilling is temporarily on hold but is expected to recommence soon. Meanwhile, crews will be pulling fiber in areas where drilling has already been completed.

11/20/23

PON X—Crews will begin splicing soon.PON V—Drilling is going smoother due to less rocky ground.PON T—Crews will drill on Chesterfield Way, 203rd St. W., and Chandler Ave.

11/13/23

PON X—Crews will begin splicing in about two weeks.PON V—Crews are drilling on Burlington Path and Cabrilla Way. Splicing is expected to begin in three to four weeks.PON T—Crews will drill on 202nd St. W., 203rd St. W., 205th St. W., and Chesterfield Way.

11/06/23

PON X—Crews will drill near Southern Hills Golf Course.PON V—Crews are continuing to work through rocky ground but will drill on Butternut Tr. and Cabrilla Way.

10/30/23

PON X—Crews are drilling and fiber pulling should begin next week.PON V—Rocky ground and existing utility placements are causing delays, but drilling should be completed soon.

10/23/23

PON X—Crews will begin to pull more fiber in about two weeks.PON V—Drilling should be finished in about two weeks.

10/09/23

PON X—Crews are pulling fiber and handhole installation should be completed next week.PON V—Crews are drilling on 198th St. W., 199th St. W., and Calgary Tr.Please note that there will NOT be a construction update next week (the week of October 16th), but work will continue throughout the PONs.

10/02/23

PON X—Crews are installing handholes on Cattail Ln., Claremont Dr., and Carmel Tr.PON V—Crews are drilling on Chevelle Ave., 197th St. W., 198th St. W., and HWY 3.

09/25/23

PON X—Crews have nearly finished drilling and are expecting to pull fiber in about two weeks.PON V—Two crews will drill this week.

09/18/23

PON X—Crews are expected to pull fiber on 191st St. and Cattail Ln.PON V—Crews are working on installing handholes and will begin drilling.

09/11/23

PON V—Crews are expected to finish drilling on Calumet Ct., Calgary Tr., and 197th St. this week. Handhole installation will start on 191st St. and Cattail Ln.PON T—Crews will begin drilling this week.

09/04/23

Crews are installing handholes on 191st St. and drilling along Caravel Ct. in PON X. Crews are also drilling on Calgary Tr. in PON V.

08/28/23

Crews are continuing to drill this week in PON X. One crew will drill on Carmel Tr. towards Canby Ct., then continue south to Cambria Ct. The other crew will drill from Century Rd. to Camrose Way.

08/21/23

Two crews are drilling this week in PON X. One crew will finish up on Cattail Ln. and then move to Carmel Tr. The other crew will be on Century Rd.

08/14/23

Crews will continue to drill this week along Claremont Dr., moving towards Cattail Ln. in PON X.

08/07/23

Construction has officially started! This week, crews will begin drilling on Claremont Dr. in PON X.

07/31/23

We are so excited to begin the process of bringing fiber-optic Internet, TV, and Phone service to Empire!

This week, utility locates are set to begin in PON X. If locates are completed, a drill crew will start working. Please refer to the map above to see which PON you are located in.

Want to get these weekly construction updates delivered directly to your inbox? Click here to stay up-to-date on our progress.

Learn more about HBC services by visiting our Empire Page, calling us at (888) 474-9995, or by using the Live Chat in the lower right hand corner of your browser.

Questions about the fiber-optic construction process? Visit our Construction Process Page to learn more.

We look forward to serving your community!