FOR IMMEDIATE RELEASE:
05/01/2020

Winona, MN – Hiawatha Broadband Communications announced today they are extending their FCC Keep Americans Connected pledge through June 30, 2020. The Keep Americans Connected Pledge was made by more than 700 media companies who committed to support their residential and small business customers during the pandemic by waiving late fees and not terminating service because of an inability to pay. The original pledge expired April 30th.

As an early adopter of the FCC pledge, HBC made the decision to extend their pledge to its customers and small businesses to June 30th. In addition, HBC will extend sign-ups for the HBC Internet Assistance Program through June 30th to support students of low-income families.

This extension includes:

• Free broadband service to low-income households. Eligible households must have school-aged children enrolled in the free or reduced lunch program or the Telephone Assistance Plan (TAP).
• Maintaining free access to Community Wi-Fi hotspots. For a list of locations visit hbci.com
• Temporarily suspending disconnections of service due to failure to pay and waiving late fees for customers.

While HBC offices remain closed to walk-in traffic, our Customer Care and Wizards Technical Support teams are available to serve customers. Customers needing to meet with a Customer Care Representative in person may call (888) 474-9995 to set an appointment. Customers can also “live chat” with a representative at hbci.com during normal business hours. Wizards Technical Support Services are available 24/7 by calling (877) 457-9669.

“We remain committed to our community and believe this extension is required to support our customers,” said HBC President, Dan Pecarina. “The effects of this Pandemic will likely be with us for several months making it even more important for everyone to help each other where they can,” said Pecarina.