Fiber-Optic Network Construction

Building a fiber-optic network takes months of planning—from network design and ordering of equipment to locating utilities and actual construction, there is a great deal of work to be done before we can connect your home to HBC fiber services.

Rest assured, our team is committed to working efficiently and ensuring the work is done right the first time around. Our goal is to keep you informed as we move through the process and get your home connected as quickly as possible.

The Construction Process

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Helpful Information

Ready to sign up for HBC service? Click “Live Chat” in the bottom right corner to chat with us online, call us at (888) 474-9995, or stop by your local HBC office.

To connect your home to HBC services, a fiber-optic line (“drop”) is required and can be buried to your home while we are constructing the network. This will be done at no additional cost to you and will prepare your home to receive HBC services as soon as construction is complete.

During the colder months, a temporary drop can be installed to bring services to your home and will be buried in the spring when ground conditions allow.

Once boring and fiber drops are completed, crews will work to restore any mild lawn disturbances by smoothing out the soil and adding grass seed.

Complete the Drop Burial Authorization Form online. 

Local Customer Care (888) 474-9995

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Empire PON Boundaries

2025 Construction Progress Updates

11/11/25

Crews are making great strides in Empire as progress continues on multiple fronts ahead of the Thanksgiving holiday.

PON T—Good news—work is moving along quicker than expected! Fiber pulling is already underway, ahead of the original December schedule.

PON V—On Cabrilla Way, roughly 1,100 feet of duct was placed last week, and drilling is expected to wrap up in about two weeks. Once all structures are set, crews will begin pulling fiber through.

Construction in both areas is on track to be completed by Thanksgiving, with splicing scheduled to begin the week of December 1.

11/05/25

Things are moving along in Empire as crews work through the final stages of this season’s projects.

PON T—Drilling and construction are complete. Crews will be pulling fiber the week of December 1, followed by splicing shortly after.

PON V—On Cabrilla Way, work kicked off the week of November 3. Crews are expecting tougher ground conditions—lots of rock and cobble in the area—so progress may move a bit slower than usual. We appreciate everyone’s patience as we keep things moving forward.

10/29/25

Progress is rolling right along in Empire!

PON T—Drilling and construction are on track to wrap up by October 31.

PON V—Work along Cabrilla Way is set to begin the week of November 3.

Both areas are targeted to have fiber in place by Thanksgiving, with splicing scheduled to begin the week of December 1.

Bit by bit, we’re bringing Flight Fiber closer to homes across Empire—just in time for the holidays!

10/21/25

PON T— Work is still underway, though progress has been a bit slower than planned as crews drill through rock and cobble. We appreciate everyone’s patience as we keep things moving forward!

PON V—Construction on Cabrilla Way is set to begin November 3 and fiber should be wrapped up by Thanksgiving. Crews are making great progress, and we’re looking forward to finishing up before the holidays!

09/09/25

PONs X, T & V—We are back in action in Empire! In September, we will begin construction to bring fiber to locations in these PONs.

02/12/24

PONs X, T & V—Residents within these PONs are now eligible to subscribe to HBC services! Explore our offerings by reaching out to our Customer Care Team at (888) 474-9995 or by starting a live chat by clicking the “Live Chat” button at the bottom of your screen. If you have any questions, you can visit our new Farmington office at 923 8th Street, Suite 949. We’re committed to providing exceptional service to you!While the winter weather has been fairly mild, ground conditions have still halted construction for the season. We anticipate construction to resume in the spring, weather permitting. This will be the last construction update for the season until work begins again. Thanks for following along through our 2023 construction season!