Hiawatha Broadband Communications is committed to the health and well-being of our customers and employees during the COVID-19 outbreak. In order to adhere to new social distancing guidelines, HBC will be implementing the following protocols:
Effective Wednesday, March 18, 2020, HBC offices will be closed to walk-in traffic. An appointment will be required for customers to drop off, pick up or exchange equipment. Customers may contact HBC by calling (888) 474-9995 or use the live chat function on our website, hbci.com, to set an appointment.
When scheduling equipment related or installation appointments, Customer Care Representatives will be asking a series of health screening questions to assess when an appointment can be made. If anyone in the household has been ill, traveled on an airplane or has traveled outside the country, an appointment will be delayed for a minimum of 14 days per CDC quarantine guidelines.
HBC is committed to providing the highest possible level of service during these difficult times. Our offices will remain staffed and customers will still have access to 24/7 Wizards technical support.
Thank you for your patience and understanding as we all navigate together through this crisis.