Winona, MN – Winona, MN-based Hiawatha Broadband Communications, Inc. (HBC) is pleased to announce Cory Limberg has been named Director of Customer Operations.
Limberg brings with him a wealth of knowledge and customer service experience having worked for several major broadband companies in his career. Limberg said what attracted him to HBC by its focus on the customer and technology.
“HBC’s commitment to the communities we serve and their focus on providing cutting-edge technology to empower its customers are the main reasons that joining this team was a simple decision,” Limberg said. “We will keep our focus on meeting customers where they are by providing the right technology and channels for engagement that are anticipatory, simple, and transparent.”
Exceptional customer service has always been a top priority for HBC. Company president, Dan Pecarina, said Limberg’s experience will help raise the HBC customer experience to a new level.
“HBC has always provided a high level of personal care to our customers, but we believe that now is the time to lift the care and customer experience to world-class levels. Adding Cory to lead this effort is a huge step forward for HBC and our customers. Cory brings a special level of experience and achievements that will further enhance HBC as a broadband industry leader.”
Limberg will lead frontline customer operations including Customer Care, Installation and Service, and Wizard Technical Support centers.
