Toll Fraud Policy
Fraud is the theft of long distance service. It typically occurs when a party gains remote access to the Customer’s PBX or Key System located at the Customer’s premise. Toll fraud may also occur through unauthorized use of the Customer’s calling cards.
Customers should immediately notify Hiawatha Broadband Communications, Inc. (HBC) of suspected Toll Fraud by calling HBC Customer Care at (888) 474-9995. Be prepared to identify the means by which the fraud occurred, if known, and any modifications made to Customer Premise Equipment (CPE) in an attempt to stop the Toll Fraud. Upon notice, HBC will investigate any suspected Toll Fraud, and may block, suspend, or otherwise limit the ability of the Service to prevent continued Toll Fraud. Customer agrees to cooperate with HBC in the investigation and if necessary the reporting of such incidents to the appropriate Field Office of the Federal Bureau of Investigation. Customer agrees to provide HBC with such information and documentation as requested, including any reports, testimony or affidavits submitted to law enforcement.
HBC is dedicated to providing quality, user-friendly network services and CPE. As part of our commitment, HBC respects the right of its customers to choose the HBC services and equipment that meet particular Customer needs, so long as the use is lawful and does not violate HBC’s policies and procedures. The freedom of the Customer to choose among HBC’s diverse service applications and the Customer’s exclusive control of CPE means that the Customer, and not HBC, is capable of addressing and preventing Toll Fraud. IT IS THE EXCLUSIVE RESPONSIBILITY OF THE CUSTOMER TO PREVENT THE OCCURRENCE OF FRAUD, and the Customer is responsible for payment of any charges incurred due to fraud (including Toll Fraud), abuse, or misuse of the Services, whether known or unknown to Customer, and whether or not HBC takes any actions to stop or block Toll Fraud.