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Virtual Phone Instructions

With HBC’s Virtual Phone service, you get a local phone number with a listing in the phone book and advanced voicemail functionality, without the cost of a traditional phone line.

Virtual Phone provides easy access for message retrieval through the VM2-Go (Voicemail 2-Go) online portal. Setup is fast and easy and no special equipment is needed! With Basic Virtual Phone, incoming calls go directly to your customized voicemail box. With Premium Virtual Phone, you can choose to forward your calls to a traditional landline, mobile phone, or voicemail box, and get advanced features including voicemail to email, call forwarding, call screening, and more!

*Your online web password and telephone PIN number will be different. For security purposes, the online portal will prompt for your password to be changed every 180 days. If you have not accessed your online account in excess of 180 days, and need assistance with your password, please call Wizards Technical Support at (877) 457-9669.

Telephone Interface Instructions:

Set up Tutorial

  1. To get started, dial (507) 585-5959 in Dover, Elgin and Eyota; (651) 448-8787 in Lake City; (507) 474-1718 in Goodview, Lewiston, Minneiska, Minnesota City, Rollingstone, Stockton, Utica, and Winona (522, 523 or 604 area codes);
    (507) 710-4747 in Plainview; (651) 327-2525 in Red Wing and Wacouta; (507) 932-8788 in St. Charles and Utica (932, 881 or 505 area codes); and (651) 560-4990 in Wabasha.
  2. Enter your telephone number with area code followed by the # key.
  3. You will be prompted to assign a PIN number for your account followed by pressing the # key.
  4. Follow the setup tutorial to complete your Virtual Phone setup.

– You must complete the entire tutorial for your changes to take effect. If you forget your PIN or need assistance with setup and operation of your mailbox, please contact Wizards Technical Support at (877) 457-9669.

Managing Settings and Greetings

  1. To get started, dial (507) 585-5959 in Dover, Elgin, and Eyota; (651) 448-8787 in Lake City; (507) 474-1718 in Goodview, Lewiston, Minneiska, Minnesota City, Rollingstone, Stockton, Utica, and Winona (522, 523 or 604 area codes);
    (507) 710-4747 in Plainview; (651) 327-2525 in Red Wing and Wacouta; (507) 932-8788 in St. Charles and Utica (932, 881 or 505 area codes); and (651) 560-4990 in Wabasha.
  2. Enter your telephone number with area code followed by the # key.
  3. Enter your PIN number and press the # key.
  4. Follow the voice prompts to navigate the functions.

Quick Reference Guide

Online Interface Instructions:

– To use the online interface, you must first set up your Voicemail PIN through the telephone interface. 

Log in to VM2-Go

  1. Visit www.hbci.com/vm2-go to access VM2-Go, your online Virtual Phone portal.
  2. Enter your 10-digit phone number (including your area code), type in your Password, and click Login. (Fig. 1)

VM2-Go Dashboard

Messages
Displays the number of messages in your mailbox. (Fig. 2)

Missed Calls
Displays a list of calls not answered on the line. (Fig. 2)

Contacts
Displays a list of your contacts. The Search for field allows you to look up a contact by name, organization name, phone number, or address. (Fig. 2)

Settings
Displays call forwarding and redirect settings. (Fig. 2)

Messages & Calls

Messages
Displays a list of voicemail messages in your mailbox. Listen to your message(s) by clicking the Play button located to the left of each message. A dialog box appears. You have the option to Play, Pause, Adjust Sound, Delete, Forward and Save, Go to Previous or Next message, or Close the dialog box. (Fig. 3)

Missed
Displays a list and number of missed calls.

Dialed
Displays a list and number of the dialed calls.

Received
Displays a list and the number of received calls.

Deleted
Displays a list of deleted voicemail messages.

Contacts
Contact List
Displays a list of your contacts. The Search for field allows you to look up a contact by name, organization name, phone number, or address. Add a New Contact, New Group, or Import contacts by clicking the respective tabs. (Fig. 4)

Speed Dials
Makes dialing faster by allowing you to assign a one or two-digit code to speed dial different telephone numbers. One-digit codes can range from 2-9. Two-digit codes can range from 20-49. Clear List removes assigned speed dial numbers.

Call Manager
Summary
Provides a summary of your configured services.

Forwarding
Allows you to change forwarding options for calls. (Fig. 5)

Immediately
Forwards calls to an assigned number.

Selected Callers
Forwards calls to an assigned number only if they are on a list of specified callers.

Forwarding Destinations
Allows you to create predetermined numbers and assign them a label.

Follow Me*
Allows you to forward calls you receive to your other phone numbers, either in sequence or at the same time. (Fig. 6)

SimRing*
Allows you to setup calls to simultaneously ring a number of phone numbers. (Fig. 7)

Screening
Allows you to control settings for screening incoming calls.

Selective Acceptance
Allows you to accept incoming calls only from selected callers.

Selective Rejection
Allows you to reject specific incoming call numbers. The caller is informed that you are not accepting calls from them.

Anonymous Rejection
Allows you to reject any anonymous calls.

Settings
Account
Allows you to edit personal details and manage your account password, call services PIN, and Voicemail PIN. (Fig. 8)

Calls
Allows you to manage Call Forwarding and Call Blocking preferences.

Messages
Allows you to manage general messaging, mailbox, and voicemail greeting preferences. (Fig. 9)

Account Codes
Allows you to manage which types of phone numbers require a code before dialing.

Notifications
Allows you to manage notifications of incoming messages on your phone.

MWI (Message Waiting Indicator)
Determines when the light on your phone and stutter tone on pickup will be enabled. The system defaults to all voicemail.

Email
Allows you to send a voicemail or fax message(s) to one or more email accounts.

Pager
Allows you to send out a page to your pager when you receive a new voicemail.

Outdial
Calls a specific number when you get a voicemail.

Override
Will override your settings for Pager or Outdial based on a schedule.

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