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Voicemail & VM2-Go Instructions

Never miss another important call. HBC Voicemail & VM2-Go takes your messages anytime you can’t answer the phone. The best part is you can access your messages from anywhere!

Voicemail allows you to access your messages from anywhere through an easy-to-use telephone interface. The feature-rich VM2-Go allows you to access your messages via a telephone interface, voicemail to email, or listen and manage online.

Upgrade your Voicemail subscription with Call Management Portal which includes: Call Forwarding, Find Me Follow Me, SimRing, and VM2-Go (Voicemail 2-Go).

Note: Your VM2-Go online web password and telephone PIN number will be different. For security purposes, the online portal will prompt for your password to be changed every 180 days. If you have not accessed your online account in excess of 180 days, and need assistance with your password, please call Wizards Technical Support at (877) 457-9669.

Voicemail Telephone Interface Instructions:

Set up Tutorial

  1. Press *33 from the telephone handset where your Voicemail is activated.
  2. You will be prompted to assign a PIN number for your account followed by pressing the # key.
  3. Follow the setup tutorial to complete your Voicemail setup.

Note: You must complete the entire tutorial for your changes to take effect. If you forget your PIN or need assistance with setup and operation of your mailbox, please contact Wizards Technical Support at (877) 457-9669.

Managing Settings and Greetings Where your Voicemail is Activated

  1. Press *33 from the telephone handset where your Voicemail is activated.
  2. You will be prompted to enter your PIN number for your account followed by pressing the # key.
  3. Follow the voice prompts to navigate the functions.

Managing Settings and Greetings from Another Location

  1. To get started, dial (507) 757-1049 in Cannon Falls; (507) 585-5959 in Dover, Elgin and Eyota; (651) 448-8787 in Lake City; (507) 474-1718 in Goodview, Lewiston, Minneiska, Minnesota City, Rollingstone, Stockton, Utica (522, 523 or 604 exchanges), and Winona; (507) 710-4747 in Plainview; (651) 327-2525 in Red Wing and Wacouta; (507) 932-8788 in St. Charles and Utica (932, 881 or 505 exchanges); (651) 560-4990 in Wabasha; and (320) 331-3733 in Hastings, Miesville, and New Trier.
  2. Enter your telephone number with area code followed by the # key.
  3. Enter your PIN number and press the # key.
  4. Follow the voice prompts to navigate the functions.

Quick Reference Guide

VM2-Go & Call Management Portal Online Interface Instructions:

Note: To use the online interface, you must first set up your Voicemail PIN through the telephone interface. To set up your Voicemail PIN number, see page 1 of this document.

Log in to VM2-Go

  1. Visit www.hbci.com/vm2-go and click the Login to VM2-GO button to access VM2-Go.
  2. Enter your 10-digit phone number (including your area code), type in
    your Password, and click Login. (Fig. 1)

VM2-Go Dashboard

Messages
Displays the number of messages in your mailbox. (Fig. 2)

Missed Calls
Displays a list of calls not answered on the line. (Fig. 2)

Contacts
Displays a list of your contacts. The Search for… field allows you to look up a contact by name, organization name, phone number, or address. (Fig. 2)

Settings
Displays call forwarding and redirect settings. (Fig. 2)

Messages and Calls

Messages
Displays a list of voicemail messages in your mailbox. Listen to your message(s) by clicking the Play button located to the left of each message. A dialog box appears. You have the option to Play, Pause, Adjust Sound, Delete, Forward and Save, Go to Previous or Next message, or Close the dialog box. (Fig. 3)

Missed
Displays a list and number of missed calls.

Dialed
Displays a list and number of the dialed calls.

Received
Displays a list and the number of received calls.

Deleted
Displays a list of deleted voicemail messages.

Contacts

Contact List
Displays a list of your contacts. The Search for… field allows you to look up a contact by name, organization name, phone number, or address. Add a New Contact, New Group, or Import contacts by clicking the respective buttons. (Fig. 4)

Speed Dials
Makes dialing faster by allowing you to assign a one or two-digit code to speed dial different telephone numbers. One-digit codes can range from 2-9. Two-digit codes can range from 20-49. Clear List removes assigned speed dial numbers.

Call Management Portal

Summary
Provides a summary of your configured services.

Forwarding
Allows you to change forwarding options for calls. (Fig. 5)

Immediately
Forwards calls to an assigned number.

Selected Callers
Forwards calls to an assigned number only if they are on a list of specified callers.

Forwarding Destinations
Allows you to create predetermined numbers and assign them a label.

Follow Me*
Allows you to forward calls you receive to your other phone numbers, either in sequence or at the same time. (Fig. 6)

SimRing*
Allows you to set up calls to simultaneously ring a number of phone numbers. (Fig. 7)

Screening
Allows you to control settings for screening incoming calls.

Selective Acceptance
Allows you to accept incoming calls only from selected callers.

Selective Rejection
Allows you to reject specific incoming call numbers. The caller is informed that you are not accepting calls from them.

Anonymous Rejection
Allows you to reject any anonymous calls.

* Follow Me and SimRing are subscription-based features that will have a monthly recurring charge. Both services are included for Call Management Portal subscribers. You can only use one of the features at a time. Your online portal will appear as shown in Fig. 6 if you subscribe to Follow Me service, and Fig. 7 if you subscribe to SimRing service.

Settings

Account
Allows you to edit personal details and manage your account password, call services PIN, and Voicemail PIN. (Fig. 8)

Calls
Allows you to manage Call Forwarding and Call Blocking preferences.

Messages
Allows you to manage general messaging, mailbox, and voicemail greeting preferences. (Fig. 9)

Account Codes
Allows you to manage which types of phone numbers require a code before dialing.

Notifications
Allows you to manage notifications of incoming messages on your phone.

MWI (Message Waiting Indicator)
Determines when the light on your phone and stutter tone on pickup will be enabled. The system defaults to all voicemail.

Email
Allows you to send a voicemail or fax message(s) to one or more email accounts.

Pager
Allows you to send out a page to your pager when you receive a new voicemail.

Outdial
Calls a specific number when you get a voicemail.

Override
Will override your settings for Pager or Outdial based on a schedule.

For additional help, please contact Wizards Technical Support at (877) 457-9669.

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