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Policies & Procedures

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Policies & Procedures

Caller ID Spoofing

Caller ID Spoofing

FCC Emergency Alert System (EAS) Mandatory Accessibility Notice

National Do Not Call Registry

National Do Not Call Registry

MN Relay Annual Customer Notice

MN Relay Annual Customer Notice

Telephone Assistance Plan & Federal Lifeline Program

Information about Telephone Assistance Program

Toll Fraud Policy

Toll Fraud Policy

CPNI Privacy Information

Customer Proprietary Network Information (CPNI) Privacy Policy

Broadband Internet Service Disclosure

Cable Subscriber Privacy Notice

Cable Subscriber Privacy Policy

E911 Service

Emergency 911 Information

Identity Theft Notice

Identity Theft Notice

E911 Battery Backup Policy

E911 Battery Backup Policy

DMCA (Digital Millennium Copyright Act) Counter Claim

DMCA (Digital Millennium Copyright Act) Policy

Flight Mobile Network Policy

Overview of guidelines, expectations, and responsibilities for mobile network service use.

Flight Mobile Acceptable Use Policy

Learn about guidelines, expectations, and responsibilities for using mobile network services responsibly and appropriately.

Flight Mobile Subscription Agreement

Terms and conditions governing Flight Mobile subscription services, billing, and customer responsibilities.

CPNI Opt Out Information

CPNI Opt Out Policy

Internet Acceptable Use Policy

Residential Acceptable Use Policy and Customer Agreement

Commercial Acceptable Use Policy and Customer Agreement

Rented Equipment Acknowledgment

Rented Equipment Acknowledgment

Network Management Policy

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HBC Construction Updates

Service Notifications

December 22, 2025

There are no service interruptions at this time.

If you are experiencing an issue with your HBC service, please call (877) 457-9669 to speak with our Wizards Technical Support.

Please note: HBC routinely performs network maintenance to ensure our customers are receiving the best possible broadband experience. This work may cause brief service interruptions Monday through Friday between the hours of 12:00 a.m. and 5:30 a.m.

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