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Policies & Procedures

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Policies & Procedures

Caller ID Spoofing

Caller ID Spoofing

FCC Emergency Alert System (EAS) Mandatory Accessibility Notice

National Do Not Call Registry

National Do Not Call Registry

MN Relay Annual Customer Notice

MN Relay Annual Customer Notice

Telephone Assistance Plan & Federal Lifeline Program

Information about Telephone Assistance Program

Toll Fraud Policy

Toll Fraud Policy

CPNI Privacy Information

Customer Proprietary Network Information (CPNI) Privacy Policy

Broadband Internet Service Disclosure

Cable Subscriber Privacy Notice

Cable Subscriber Privacy Policy

E911 Service

Emergency 911 Information

Identity Theft Notice

Identity Theft Notice

E911 Battery Backup Policy

E911 Battery Backup Policy

DMCA (Digital Millennium Copyright Act) Counter Claim

DMCA (Digital Millennium Copyright Act) Policy

Flight Mobile Network Management Practices

Details on Flight Mobile’s network management practices, performance standards, and customer privacy protections.

Flight Mobile Acceptable Use Policy

Defines acceptable use requirements and prohibited activities for Flight Mobile services.

Flight Mobile Subscriber Agreement

Terms and conditions for using Flight Mobile voice, messaging, and data services, including billing, service limits, privacy, cancellations, and dispute resolution.

CPNI Opt Out Information

CPNI Opt Out Policy

Internet Acceptable Use Policy

Residential Acceptable Use Policy and Customer Agreement

Commercial Acceptable Use Policy and Customer Agreement

Rented Equipment Acknowledgment

Rented Equipment Acknowledgment

Network Management Policy

© HBC | All Rights Reserved | Privacy | Accessibility | Net Neutrality | FCC Public Inspection File | Consumer Broadband Labels

HBC Construction Updates

Service Notifications

February 3, 2026

There are no service interruptions at this time.

If you are experiencing an issue with your HBC service, please call (877) 457-9669 to speak with our Wizards Technical Support.

Please note: HBC routinely performs network maintenance to ensure our customers are receiving the best possible broadband experience. This work may cause brief service interruptions Monday through Friday between the hours of 12:00 a.m. and 5:30 a.m.

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