Standard DVR FAQs:
What is a DVR set-top box?
A DVR (Digital-Video-Recorder) is a set-top box with a built-in hard drive for recording your favorite television shows and movies. Unlike a VCR, a DVR set-top box can record programs in HD (High-Definition), schedule series recordings, and record multiple programs at once.
How do I get HBC’s DVR service?
Please call your local office to sign up for our DVR service. The service requires a DVR-capable set-top box. Additional fees may apply.
How do I record a program on my DVR set-top box?
To record the show you are currently watching, simply press the REC button on your remote control. For more detailed instructions, and more recording options, see page 2 of this document.
Can I record more than one show at a time?
Yes; you can record two different shows at the same time. You can also play back a previous recording while recording new episodes.
Can I record a program from the beginning if it has already started?
Yes; as long as you started watching the show from the beginning. You must, within the first half hour of the show, press the REC button and the recording will begin at the beginning of the show. If you change the channel before you press record and then change back, the show will no longer be able to record from the beginning.
Can my DVR record multiple episodes of my favorite show? (Series Recording)
Yes; using the series recording option, you can record all episodes or only new episodes of a particular show. For more detailed instructions, and more recording options, see page 2 of this document.
Can I watch my recordings from the other rooms in my house?
Yes, if you are subscribed to HBC’s WHDVR (Whole-Home DVR) service. Additional set-top boxes may be required. Please call your local office for more details.
Can I pause or rewind the show I’m watching, even if I’m not recording it?
Yes; DVR service also includes PLT (Pause Live TV). For instructions on the use of this feature, see page 2 of this document.
How many recordings can I keep on the DVR?
You can record approximately 70 hours of HD (High-Definition) programming and 140 hours of SD (Standard-Definition) programming.
How long can I keep my recordings?
You can keep the recordings as long as you like. When the hard drive gets full, by default the DVR will delete your oldest recording to make room. To change this setting, see the instruction on page 2 of this document.
How can I tell how much space is left on my DVR?
Go into the My Recordings screen in the DVR menu. The percentage of space used is shown above the list of your recordings.
Can I delete programs and recordings on my DVR?
Yes; to delete programs and recordings stored on your DVR, follow the instructions listed on page 3 of this document.
Can I play back a recording stored on my DVR set-top box?
Yes; to view instructions for play back of stored recordings, see page 2 of this document.
For additional help or support contact Wizards Technical Support at (877) 457-9669.