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Help Topics
General Support
6 ArticlesView customer handbooks, get general information on your HBC services, and more.
- General Information and Billing Handbook
- General Installation & Drop FAQ
- Residential Wire Maintenance Plan
- TV Handbook
- Phone Handbook
- Internet Handbook
Flight Mobile Phone Support
0 ArticlesTV Support
39 ArticlesLearn how to program your TV remote, view and print your channel lineup, set up parental controls, and more.
Internet Support
17 ArticlesLearn how to setup your router, connect your email accounts, use the HBC GigaHome app, and more.
Phone Support
12 ArticlesLearn how to use phone features, access support videos, and more.
- Call Completion FAQ
- Persons With Disabilities
- International Calling Rates
- Caribbean & NANP Zone 1 Calling Rates
- HPBX Security Notice
- PBX Voicemail Security Notice
Billing Support
1 ArticleLearn how to create and manage your SmartHub online billing and payment account.
Policies Support
32 ArticlesView current regulatory, legal, and policy information.
- Billing Support
- General Support
- Internet Support
- Phone Support
- Policies Support
- Policies & Procedures
- Broadband Internet Service Disclosure
- Cable Subscriber Privacy Notice
- Caller ID Spoofing
- Commercial Acceptable Use Policy and Customer Agreement
- CPNI Opt Out Information
- CPNI Privacy Information
- DMCA (Digital Millennium Copyright Act) Counter Claim
- DMCA (Digital Millennium Copyright Act) Policy
- E911 Battery Backup Policy
- E911 Service
- FCC Emergency Alert System (EAS) Mandatory Accessibility Notice
- Flight Mobile Acceptable Use Policy
- Flight Mobile Network Management Practices
- Flight Mobile Subscriber Agreement
- Identity Theft Notice
- Internet Acceptable Use Policy
- MN Relay Annual Customer Notice
- National Do Not Call Registry
- Network Management Policy
- Rented Equipment Acknowledgment
- Residential Acceptable Use Policy and Customer Agreement
- Telephone Assistance Plan & Federal Lifeline Program
- Toll Fraud Policy
- Public Information
- Policies & Procedures
- TV Support
- Channel Lineups
- Altura Channel Lineup
- Cannon Falls Channel Lineup
- Castle Rock, Empire, Miesville, New Trier, and Nininger Township Channel Lineup
- Chatfield Channel Lineup
- Dover Channel Lineup
- Eyota Channel Lineup
- Farmington Channel Lineup
- Kellogg Channel Lineup
- Lake City Channel Lineup
- Lewiston Channel Lineup
- Plainview & Elgin Channel Lineup
- Red Wing, Wacouta, & Prairie Island Indian Community Channel Lineup
- Rollingstone & Minneiska Channel Lineup
- Rural Winona County Channel Lineup
- St. Charles Standard Channel Lineup
- St. Charles & Winona Channel Lineup
- Stockton Channel Lineup
- Utica Channel Lineup
- Wabasha Channel Lineup
- Winona Standard Channel Lineup
- Bulk Channel Lineup
- Channel Lineup By Location
- DVR and Whole-Home DVR
- HBC+ Video App
- Parental Controls
- Remotes
- Set-Top Box Instructions
- Streaming
- TV2-Go
- Channel Lineups
