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Help Topics
General Support
8 ArticlesView customer handbooks, get general information on your HBC services, and more.
- Channel Lineup By Location
- General Information and Billing Handbook
- General Installation & Drop FAQ
- Residential Wire Maintenance Plan
- TV Handbook
- Phone Handbook
- Internet Handbook
- Seasonal Billing Program
TV Support
79 ArticlesLearn how to program your TV remote, view and print your channel lineup, set up parental controls, and more.
Internet Support
22 ArticlesLearn how to setup your router, connect your email accounts, use the HBC GigaHome app, and more.
Phone Support
13 ArticlesLearn how to use phone features, access support videos, and more.
- Call Completion FAQ
- Persons With Disabilities
- International Calling Rates
- Caribbean & NANP Zone 1 Calling Rates
- HPBX Security Notice
- PBX Voicemail Security Notice
Billing Support
1 ArticleLearn how to create and manage your SmartHub online billing and payment account.
Policies Support
30 ArticlesView current regulatory, legal, and policy information.
- Billing Support
- General Support
- Internet Support
- Phone Support
- Policies Support
- Policies & Procedures
- Broadband Internet Service Disclosure
- Cable Subscriber Privacy Notice
- Caller ID Spoofing
- Commercial Acceptable Use Policy and Customer Agreement
- CPNI Opt Out Information
- CPNI Privacy Information
- DMCA (Digital Millennium Copyright Act) Counter Claim
- DMCA (Digital Millennium Copyright Act) Policy
- E911 Battery Backup Policy
- E911 Service
- FCC Emergency Alert System (EAS) Mandatory Accessibility Notice
- Identity Theft Notice
- Internet Acceptable Use Policy
- MN Relay Annual Customer Notice
- National Do Not Call Registry
- Network Management Policy
- Rented Equipment Acknowledgment
- Residential Acceptable Use Policy and Customer Agreement
- Telephone Assistance Plan & Federal Lifeline Program
- Toll Fraud Policy
- Public Information
- 711 for Telecommunications Relay Service
- Accessibility to Emergency Information on Television
- Internet Protocol (IP) Relay Service
- Minnesota Relay
- Minnesota Telephone Discounts Brochure
- Public Service Announcements
- Telecommunications Relay Service—TRS
- Video Relay Service—VRS
- Voicemail System Hacking
- VoIP and 911 Service
- Policies & Procedures
- TV Support
- Channel Lineups
- Altura Channel Lineup
- Cannon Falls Channel Lineup
- Castle Rock, Empire, Miesville, New Trier, and Nininger Township Channel Lineup
- Chatfield Channel Lineup
- Dover Channel Lineup
- Eyota Channel Lineup
- Farmington Channel Lineup
- Kellogg Channel Lineup
- Lake City Channel Lineup
- Lewiston Channel Lineup
- Plainview & Elgin Channel Lineup
- Red Wing, Wacouta, & Prairie Island Indian Community Channel Lineup
- Rollingstone & Minneiska Channel Lineup
- Rural Winona County Channel Lineup
- St. Charles Standard Channel Lineup
- St. Charles & Winona Channel Lineup
- Stockton Channel Lineup
- Utica Channel Lineup
- Wabasha Channel Lineup
- Winona Standard Channel Lineup
- Expanded Business Essentials
- Altura Expanded Business Essentials Channel Lineup
- Cannon Falls, Castle Rock, Miesville, and New Trier Expanded Business Essentials Channel Lineup
- Chatfield Expanded Business Essentials Channel Lineup
- Dover Expanded Business Essentials Channel Lineup
- Eyota Expanded Business Essentials Channel Lineup
- Kellogg Expanded Business Essentials Channel Lineup
- Lake City Expanded Business Essentials Channel Lineup
- Lewiston Expanded Business Essentials Channel Lineup
- Plainview & Elgin Expanded Business Essentials Channel Lineup
- Red Wing Expanded Business Essentials Channel Lineup
- Rollingstone & Minneiska Expanded Business Essentials Channel Lineup
- Rural Winona County Expanded Business Essentials Channel Lineup
- St. Charles Expanded Business Essentials Channel Lineup
- Stockton Expanded Business Essentials Channel Lineup
- Utica Expanded Business Essentials Channel Lineup
- Wabasha Expanded Business Essentials Channel Lineup
- Winona Expanded Business Essentials Channel Lineup
- Winona Standard Expanded Business Essentials Channel Lineup
- Bulk Channel Lineup
- GigaWorld Essentials Plus
- GigaWorld Essentials Plus Channel Lineup – Altura, Lewiston, and Stockton, MN
- GigaWorld Essentials Plus Channel Lineup – Cedar Valley, East Burns Valley, Elba, Minneiska, Ridgeway, Rollingstone, St. Charles, Utica, Wilson, Winona, and Witoka, MN
- GigaWorld Essentials Plus Channel Lineup – Cannon Falls, Miesville, and New Trier, MN
- GigaWorld Essentials Plus Channel Lineup – Dover and Eyota, MN
- GigaWorld Essentials Plus Channel Lineup – Elgin, Kellogg, Plainview, and Wabasha, MN
- GigaWorld Essentials Plus Channel Lineup – Lake City, MN
- GigaWorld Essentials Plus Channel Lineup – Red Wing and Wacouta, MN
- Channel Lineup By Location
- DVR and Whole-Home DVR
- HBC+ Video App
- Parental Controls
- Remotes
- Set-Top Box Instructions
- Streaming
- TV2-Go
- Channel Lineup By Location
- Channel Lineups
