HBC makes it easy to put your services on “seasonal hold” while you’re away.
If you’re a part-time resident or frequent traveler typically gone for 30+ days, but no more than 6 months at a time, you can “hold” your HBC services at a reduced rate, with our Seasonal Billing Program.
- There are no reconnection fees upon your return.
- Services can be restored without a technician visit.
- Equipment can be kept in your home without having to be returned.
- You can keep your current home phone number.
- You can keep your current @hbci.com email address.
- Your HBC account information remains intact.
- There is no need to re-establish auto-pay or paperless billing through SmartHub.
Service Pricing
| Service | Service Status | Monthly Charge |
|---|---|---|
| Internet* | Seasonal Speed (20 Mbps) | $25 |
| TV** | Seasonal Suspend | $15 |
| Phone | Seasonal Suspend | 50% of Local Service line rate |
| *Router rental, mesh units, and/or feature add-ons will be billed monthly at full price. **HBC+ Video service and HBC TV2-Go will be suspended while on the Seasonal Billing Program. | ||
Seasonal Billing Periods
Summer
- Runs from June 1st–September 30th
- Services automatically resume October 1st
- If you plan to return before October 1st, call Customer Experience a week before you return to reactivate your service(s).
Winter
- Runs from November 1st–April 30th
- Services automatically resume May 1st
- If you plan to return before May 1st, call Customer Experience a week before you return to reactivate your service(s).
Get Started
Please contact our Customer Experience Team at (888) 474-9995 to review the program options.
After you have selected the option that is right for you, completion of the “Seasonal Billing Program Agreement” form is required. This can be done in-person at one of our local HBC offices or submitted online.
That’s it—now enjoy your vacation and leave the rest to us!
FAQs
-Seasonal prices listed do not include applicable equipment, fees, taxes, or surcharges. Speeds listed are maximum wired speeds. Many factors affect speed. Actual speed may vary. Internet speed is not guaranteed as networking, wiring, and devices may impact performance. Some restrictions may apply. Rates effective 11/01/23. Rates listed are available to residential and business customers, excluding bulk accounts, in the HBC service areas. Maximum seasonal status duration is 6 consecutive months; minimum is 30 consecutive days. Subscriber can only participate in 1 Seasonal Billing Program Period per calendar year. Service reconnection will only take place during normal business hours, M–F.
