Master PIN

Upon successful login to the app, you will be at the User Profile screen with options to select your profile and begin interacting with the app or Edit User/Add User.

Some account management actions, including editing users and Parental Controls setup, will require a Master PIN number be entered. By default, your Master PIN has been set to “1234“.

Changing your Master PIN

1. From the Users screen, select your User Profile icon to begin. The left Menu Panel should appear.
2. Scroll to the bottom of the Menu Panel and select your User Profile icon.
3. Select My Profile, then select Change PIN.
4. Enter your new Master PIN number and re-enter it again to confirm.

-If you’ve forgotten your Master PIN or “1234” isn’t working, please contact Wizards Technical Support. Changing your password in-app is not supported at this time. To change your password, visit hbctv2go.com and select MANAGE ACCOUNT.

Welcome Screen

Browse TV shows and Movies displayed in rows grouped by content type, genre, editor picks, trending, or personalized recommendations.

Info Page

Select any poster to show a description of the content with available actions you can take—WATCH, RESTART, RECORD, or view EPISODES. You can also browse similar programs or search for other shows with the same actors or genres.

Menu Panel

Press the Menu button or Back button twice on your remote to display the Menu Panel on the left side of the screen. Here you can select options to show the program guide, see your recordings, search, and more. Just scroll and select any of the items in the list. The Home menu option will return you to the Welcome Screen.

Program Guide (EPG)

Select TV from the left Menu Panel to display the Program Guide. This is a grid of all the live programs on all channels available to you.

Use the arrow buttons on your remote to scroll up and down the channels and scroll right to see what’s showing next, or scroll left to browse and watch programs that have already aired. 

• Press the OK/Select button on your remote to get more information about a program. Press the OK/Select button again to play the program.

• This icon means the channel is recordable.
• This icon means the channel has Catchup TV recordings. Scrolling left allows you to play Catchup TV recordings from up to 72 hours. Catchup TV may not be available on all channels.

Watching a Program

Press the OK/Select button from the Program Guide or Info Page to start watching TV.

While watching TV you can press the OK/Select button on your remote to display the viewing controls which include: Pause, Stop (return to live TV), Restart*, Record*, Subtitles*, Info (return to info page), and Fast Forward and Rewind*.

The top of the screen shows posters for last watched channels. Quickly switch back to your favorite channels. It also shows a progress bar for the current show on the other channels.

*Feature may not be available on all channels.

Recording

Recordings on your HBC+ account are saved to the Cloud DVR and are accessible to all users on the same account. You can schedule and record as many shows at the same time as you’d like—there’s no limit to the number of simultaneous recordings. The only restriction is your total storage limit of 100 hours.

Please note:

• Recordings are automatically deleted after 90 days, even if you haven’t used up your storage or have marked a recording as “protected”.
• Once deleted, recordings cannot be recovered.

To ensure you don’t lose a recording you want to keep, we recommend watching it before the 90-day limit.

Current Program

1. Press the OK/Select button on your remote to display the viewing controls.
   • If you’re using a Pontis box and remote, you can simply press the Record button on your remote.
2. Select the Record button to start a live recording. Recording will automatically stop at the end of the program.

Scheduled Recordings 

Select a future TV program, (from Program Guide, Search, or Home Screen) and select RECORD, or if you’re using a Pontis box and remote, press the Record button on your remote. 

Options include: Record Episode, Record Series, Current Channel Only or On All Channels, All Episodes or New Episodes, and Keep 5 Episodes, Keep 10 Episodes, or Keep All Episodes.

Change Series Recordings Preferences

1. Access the left-side Menu Panel and select Recordings.
2. Select the series you want to adjust by pressing the OK/Select button on your remote.
3. Select Manage Recordings and update your recording preferences.
4. When finished, select Update Series Recording Options.

Extend the Length of a Recording

This feature isn’t available right now. To make sure you don’t miss the end of your program, we recommend also recording the next program.

Watch Recordings

Select Recordings from the Menu Panel. This displays Recorded Programs, Recorded Series, and upcoming scheduled recordings. It also shows your recording hours quota (nDVR Quota). If you’re using the Pontis box and remote, simply press the Yellow button on your remote.

Delete a Recording

1. Access the left-side Menu Panel and select Recordings.
2. Select the show you want to delete and select Manage Recordings.
3. Navigate to and select Delete Episode.

Delete or Cancel a Series Recording

1. Access the left-side Menu Panel and select Recordings.
2. Select the series you want to delete and select Manage Recordings.
3. Select to either Delete Episode, Delete Season, or Cancel Series.

Protect a Recording

1. Access the left-side Menu Panel and select Recordings.
2. Select the show or series you want to protect and select Protect Recording.

-Permission to record TV programs is set by the broadcaster and may not be available for all channels.

Searching

1. Select Search from the Menu Panel.
2. Enter search words with the on-screen keyboard using the remote control arrow keys and click Search OR select the on-screen microphone icon* and then speak into your remote control. 

-Be specific in your search. For example, instead of searching for “Sports” which will populate all sports channels, VOD content, and available shows with the word “sports” in it, try “Sunday Night Football.” Results will still populate, but this will help narrow your search results.

Search results are for all content available to the user include: Live, Personal Recordings, and Channels.

Search is also available from the Info Page. Just click the name of any genre, actor, or director to search for their programs.

*The microphone feature is not supported on all devices. This is different from the microphone button on your remote control which will not return search results for the HBC+ Video service.

Parental Controls

Parents can configure both movie and TV ratings. The TV service will learn the viewing preferences of the restricted viewer and display age appropriate recommendations.

Enable Parental Controls

The Primary Account holder must first enable Parental Controls.

1. Access the Menu Panel and scroll to the bottom to select the primary account holder’s User Profile Icon.
2. Select My Profile and then scroll to and select Parental Controls.
3. Select the toggle option Press OK to enable the parental control.

Adding Parental Controls for a New User

1. Access the Menu Panel and scroll to the bottom to select the primary account holder’s User Profile Icon.
2. Select Users, then select the Add User icon, and enter your Master PIN.
3. Name the user, add and re-confirm the PIN number, and assign a User Profile Icon to save a user for restricted access.
4. Select Edit User and configure Parental Controls.

For additional help or support contact Wizards Technical Support at (877) 457-9669.